Mercure Oxford Eastgate Hotel

Stayed for one night but we had an excellent night's sleep. The restaurant attached to the hotel is closed but a cooked breakfast buffet was provided in the old restaurant. Our only complaint would be that the fridge in our room wasn't working.

The reception staff and dining staff were amazing during our first stay. My husband (79) managed to dislocate his shoulder at 6.30 am and staff helped me to organise an ambulance to A&E . When we returned they made sure we had access to breakfast even though it had finished and made sure that we had help with luggage when we departed. We returned a week later for the weekend and were welcomed warmly.

We liked everything…..no complaints whatsoever!

So got back at 11.10 - left a drinks event - said for a quick nightcap. Drinks aren't everything- but its a £200 plus a night venue - poaitionwd as a full service hotel. "Bar is closed" was the message. They dont have a bar - its table service. So I say surely as a resident- NO. But you can wander down the road. So I say ive paid 220. Ive apparently paid for breakfast which I can't make. There's no legal constraints- surely you can just... NO. Got a nightcap at a wine bar down the road. Very nice. Not a big deal - but why wouldn't you serve a customer when you can??? Every decent hotel I've ever been to offers a room service equivalent. Will never stay there again..any service provider that says I can but I wont ....

Very convenient area. Central Oxford

It was very tired. And not clean. Windows did not open in some rooms.

Location

Colazione misera con uova sode dure e immangiabili. La sala per la colazione era piccola e affollata. Il materasso scomodo con cuscini piatti. La camera si trovava adiacente all' edificio centrale non all' interno dell' hotel. Il prezzo della camera e' esagerato per un servizio basico e con prodotti di scarsa qualita serviti a colazione.

Great location

Another hotel chain that is incapable of supplying descent pillows! More like slabs