The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Barbara was amazing and helpful recommending whisky options at the bar. Thanks for the experience and excellent customer service!

Location, walk-in shower, mini refrigerator.

Coffee maker on bedside table which could not be moved. As I had only one table, it was difficult to place my glasses and phone. The step up to the bathroom. It is very expensive for what the room offers.

Great atmosphere and the bedroom is really incredible!

The beds were very comfy.

The view outside our window. Sewage pipes

Stayed at the Randolph and Barbara at reception was amazing so helpful, so friendly and told us all the best places to go in Oxford.

Some staff who appeared to be overworked still managed to provide a very good service.

For the prices charged and the 5 star rating, the service was disappointing at all levels and more befitting of a lower 3 star hotel. This is not the Randolph of old: from brusque staff to uncomfortable slanting beds to poor accessories and infrastructure in the room, there is a palable sense of sloppiness and cost cutting, and more investment seems to have gone into promoting a kitsch packaged Oxford experience than providing good service to its patrons. This is in marked contrast to the Randolph prior to its takeover in 2019. Since then, a venerable Oxford institution has become less a hotel and more an exorbitantly overpriced theme park.

Beautiful and well-preserved hotel just steps from Oxford sites. Hotel staff are warm and welcoming - and the character of the place compliments the spirit of Oxford. Kudos to Telma and Nucal at the front desk for their hospitality. The hotel spa is cozy and chock full of amenities. Had an exceptionally great massage with Kyle, who is trained in the anatomy and physiology of the human body and the benefits of massage therapy. Thoroughly enjoyed my stay. Bravo!🙌

Great location. Helpful staff throughout hotel. Very clean hotel with well maintained public areas. Decorated tastefully. Good food selection on menu. Food well presented and beautifully cooked.

Areas less used by the public not so well maintained. Breakfast buffet dishes not checked regularly enough and so, dishes running empty. In a hotel of this class I would have expected complimentary bread to be offered with dinner. Size of breakfast plates an obvious economy measure.

Good location

Very poor disabled access throughout. Poor selection of food for the evening meal. Room was very small and not worth the high cost.