Winchester Wessex Hotel by Sunday

The location cannot be beaten - it's directly opposite the cathedral and very central to everything in Winchester.

The bathroom in particular is very tired with a leaking shower and limited amenities - we paid for the best room, yet there wasn't any body lotion and you had to request a clean because they only come every 3 days - this includes making your own bed and not having any towel changes, unless you specifically ask for this.

staff were very nice. excellent location

I did pay for a full breakfast one day but most of the food had run out. The staff were doing their best, but felt it was understaffed especially one day when a coach arrived, the hotel management must have known there would be a lot of people for breakfast and arranged more staff accordingly. The rooms were not serviced, This was not a problem as such as you could request this, however when asking for more tea and milk, the staff were reluctant to offer more than than the standard two per room. This I believe was probably due to instructions rather than the staff not wanting to. As the rooms were not serviced I feel that tea, coffee and milk could be given out a little more generously. These beverages are not expensive, and I doubt all customers ask for them.

The location was excellent-so close to the cathedral. The beds were very comfortable. The bathroom fixtures are tired.

Booking.com was quick to take our money, however, they didn't inform the hotel of our booking. We were lucky they were able to find us rooms.

No one at reception rest was fine

There is never a person at reception

The location

Nothing

The location was perfect. The room itself was comfortable but the bathroom sadly needed updating. Also a bottle of water in the fridge would have been beneficial instead of having to buy one in the bar. No information on breakfast given.