Fairfield by Marriott Kalamazoo West

Pam is the nicest, most outgoing, happiest, and helpful hotel employee I've ever met. She is at the forefront of customer service. All the other staff definitely feed off her energy some, but she is the best out there.

We stayed on the first floor. We found that with the curtains, the sheers closed completely, but the heavier ones did not. This made visibility from the outside to see occupants inside at night. We had to use a hanger with clips to close the heavier curtains so no one can see inside. Don’t know if this was a design error, but we were uncomfortable with having people in the parking lot able to see us inside during the evening.

Everything was clean and as advertised

Clean rooms and facility. Staff is quite helpful and we will be there again.

Property is nice and staff was very friendly. No restaurant within walking distance. Breakfast was just ok. Eggs and sausage were not good. Everything else okay

It was a peaceful stay and my kids loved the experience.

Property was clean and maintained.

The staff were great! The room and pool where great! Breakfast was reasonable. Hallway wallpaper needed some attention

comfortable bed nice pool.

This hotel was really run down and gross. There was legit sludge in the shower and the sink. Weeds everywhere all over the property and my entire face has broken out from sleeping on the bed. Don’t walk barefoot- your feet will be black from the carpet in your room.