Fairfield Inn and Suites by Marriott Lake Charles - Sulphur

On the older side. Smelled musty. Pool was dirty. Good breakfast with friendly staff heating and cleaning during breakfast.

No frills, but very accomodating. Breakfast was awesome, felt like family with other guests and staff.

Great service

We studied in this hotel on our travels home. It was decent price of the staff was very nice and accommodating it. My only complaints are. It was a wheelchair accessible room that actually wasn't. I couldn't get to one side of the bed at all. As it was jammed up along the wall. Once the sofa bed was down, there was no accessibility to the bathroom at all. The microwave and refrigerator power strip and plug in the wall also did not work at all. Otherwise, everything was clean, nice and meat and in order.

I spoke with the front desk manager about extending another night due to my daughters softball game being delayed, she suggested that I book another night and that she would let me cancel the night if we winded up not needing to stay and would not charge me. When I went to cancel the room the they said that she should not have offered that and that I would be charged because it was too late to cancel. Although she identified herself as the manager and promised that I could cancel late they are charging me full rate. If I wouldn’t have listened to her I wouldn’t be out of $320 for the 2 rooms I extended on that were never used! They will not offer to meet in the middle for a night stay at a later time or nothing! Very poor customer service by not leaning toward the customer when an employee makes a promise.

Room was not ready when arrived, Ended up waiting an hour for room to be ready.

Staff

The Wi-Fi was horrible for price I paid to stay there

Great place to stay, nice and quiet. Do check sofa sleeper supplies so they are complete but supplies were delivered to room rights away which we appreciated .Highway access was perfect. Fantastic recommendation for supper at Joe’s Pizza and pasta