Crowne Plaza Kitchener-Waterloo by IHG

Everything

Nothing

Amazing breakfast . Great rooms , staff at buffet were amazing

The arcade room is a joke .. staff say it’s a 3rd party so they are not responsible for the games not working meanwhile there’s a game that costs 1$ and has 108$ showing on the screening meaning 108 people have been scammed by it !! And they do nothing to fix it or take it out ??? Nothing in the arcade worked which made my kid have a meltdown bowling ally also broken .

The bed was comfortable and it was close walking distance to lots of shops

I booked this for my son and I to enjoy while we were in town for a bowling tournament. We were very disappointed to find the bowling lane inside the hotel to be out of order. The arcade was also very run down with most games out of order as well. Being charged a fee to use the other things like bowling, mini putt, ping pong is absolutely insane when I paid $300 for 1 night stay. They also tried to tell me that my booking only included 1 breakfast voucher when I booked my room for 2 people. The room was dirty and very outdated. Dried shampoo drips and hair on the floor of the shower. There is no sound proofing and we could hear people on either side of us and kids running on the floor above us. The hall we were in had wet toilet paper wad on the floor the duration of our stay. This hotel is also not accessible for those in wheelchairs as none if the doors have accessible buttons. Made it very hard to get through with suitcases. I cant imagine the trouble someone with limited mobility would have. We were very disappointed. We ended up leaving to go down the street to a pool hall to find something fun to do while we were there. This place really needs work. I will not be staying here again. Definitely not worth my money.

The pool and inside was very nice

Honestly our room was dirty. The windows looked like they were never cleaned and when we wiped it our hands were black. When they said breakfast was included, they only give two vouchers and kids needed to be paid for.

Staff were kind and helpful

The child amenities were an added cost, the bowling alley didnt work. Arcade room didnt work and the pool was quite dirty and grimy

Location & staff were excellent.

Breakfast was not hot. Many items were low.