Crowne Plaza Kitchener-Waterloo by IHG

When I arrived to check-in, I was told. I needed a major credit card even though your website said 250. Dollar deposit preferred damage. And that is not right. I was willing to pay cash in advance for the 4 knights, but I was refused. It's disgusting.

I could have been checked in at paid cash in advance for the four nights with a damaged deposit without issue

Covered parking

The noise in this place is like none other. Do not book if you’re needing to sleep.

Very welcoming, modern look to the hotel interior. Great pool (although the smell of chlorine hits you as you enter the lobby). Stayed in a King room. Was clean, comfortable and spaceous. Nice full shower (not in a bathtub 👍)

Nothing particularly negative stands out

Staff friendly and helpful. Clean and breakfast buffet was very good!

The room was like a sauna. We could not adjust the temperature and was given an excuse about it being this way because of the weather (?). A fan was brought to our room which did very little. We were. drenched in sweat the whole night and it was March!

This was a lovely location. Close to the market. Easily accessible parking. Very clean. Really good breakfast with many options for diverse diets. The breakfast was also replenished regularly. The rooms were clean and modern. Lots of outlets for all the devices. We’ll set up gym.

Very minor concerns. The in room coffee maker produced barely warm coffee. There was a significant celebration on the Saturday evening. While the staff clearly made an effort to minimize the impact of the noise (they closed the fire doors between the sections of the hotel) the volume of the party was disrupting. Thankfully we were all quite tired and managed to fall asleep anyway. It would have been nice to be forewarned so that we could have brought earplugs.

Location was great price was decent

No water in rooms? Rooms used to have balcony doors that were just screwed and taped shut? Looked very unappealing when in the room.

Staff were amazing

A little outdated

Came here for a sports event in Kitchener with family. Lobby was nice but the rest of the hotel was run down. Doors slammed all night, kids running the hallways. No way to control heat in the room. The area is full of unhoused persons and are overdosing all over the sidewalks and begging for change. There is a small pool and the gym is stuffed in the basement with old equipment. I would look elsewhere before booking there.

We had a pleasant stay overall (one week-end). The King room was spacious and well-equipped. Breakfast was complete and varied. And the staff was welcoming throughout our stay. The hotel is conveniently located near downtown Kitchener, with easy access to shops and restaurants. We didn't use the parking or pool.

The only minor downside was that the rooms are not very well soundproofed, which can be slightly inconvenient if you like to sleep in.