Clarion Hotel Conference Center on Lake Erie

Room was good, beds comfy.

Staff are not organized and welcoming

My room 335 had a broken lamp that did not work. There was no refrigerator provided, and the sheets on my bed gad a bad odor

Staff was exceptional! Nice environment

N/A

Check in was very easy. Staff was excellent and friendly. Breakfast was ok!

This is in a great location right on Lake Erie. The breakfast was good, and the beds and room comfortable. Some of the hotel common spaces look a bit run down. It could use updating. It's a good value when not at peak price, but overpriced at popular times.

Booked a lake front room. Easily checked in. Started down the hallway to our room and it smelled, musty. We got in our room, first floor. It was extremely musty smelling. My eldest son is very sensitive to things like mold started coughing shortly after. We left the room, walked around the lake front. Came back, and we started noticing more of the moisture problems. Everything with fabric felt damp. The carpet. Chairs. I then noticed the metal lamp bases were metal, and rusted (moisture). I was telling my eldest boy as he was coughing badly I bet there’s mold in this room. He points to the wall near the ceiling. You mean like that black mold there. I confirm, yup, just like that black mold on the wall! We start looking and see more moldy spots. My wife and I go to the front desk, and explain what’s going on. The front desk fella was very helpful. Got us a new room on the 4th floor. Said they know they have moisture issues in some rooms. Then offered to discount our $280 stay to $180 (we never asked for a discount that was offered by the hotel staff themselves). The second room was dry. A light didn’t work in it. Was a basic hotel room. Mini fridges aren’t included at this hotel. Over a week later, I check my credit card for a credit as promised. It’s not there. I contact Expedia, they call the hotel. Hotel confirms they moved our room but deny the credit they offered on their own accord. Bonus review- the Steelbound restaurant in the hotel. Food & service was awful.

Nice place to stay nice view I will come back soon

The location was convenient to the reunion location I was in town to attend. The lobby had recently been renovated, I feel that expense would have been better used to upgrade rooms! Room 323 was in horrible condition. Ceiling had water damage, black mold, wall covering was peeling. Air conditioner sounded like an airplane taking off each time it started. Bathtub tiles were stained, no exhaust fan, old hairdryer wall hanger bracket was bare, corner of door frame at floor looked like there was feces on it. Plus the price nearly doubled for Friday and Saturday nights. If I had been able to go elsewhere I would have. Besides reunions happening, there was a softball tournament in the area, and a fishing tournament. So no rooms available nearby. I’ll never stay there again! I wish I could get a refund.

That it was close to Fredonia

I am upset for the fact that you had to request the rooms to be cleaned. With the amount per night that should be something handled. The elevator was out of order. The other one needs maintenance lights no indicator. Just looked like cosmetically pleasing to hide the need for repairs