Doubletree by Hilton Harrisonburg

Location good location

Heated pool was ice cold. Could not enjoy. Was looking forward to it.

We got stuck in the elevator not once but twice but luckily was able to open the doors and get out. The shower door opens the wrong way it was not easy to get in and out of the shower you would have to squish between the toilet and the door. Last our AC unit went out and called front desk they said no one was there but did offer for us to move rooms but it was late at night so we stayed they said would send someone next day but no one came until we called again. They could not fix the unit so we did have to move rooms. All and all to many things breaking and when we checked out the front desk person said for our all the issues we would get points a partial refund would have said a lot. Oh one other thing we stayed at a Double Tree in NY the days before and water in the room was free but this one charged I think $3 a bottle odd.

It was ok. I’ve stayed at better Hilton hotels

I guess I expected more from the Hilton brand.

Friendliness of staff

The size of the handicap room it was hard to maneuver the wheelchair and hoyer lift to move my husband because it was so small

Very great staff, extremely clean and the best place to stay .

Everything was awesome

There no free breakfast

There no free breakfast