Doubletree by Hilton Harrisonburg

The spacious rooms were well laid out, indoor pool area was very clean. Layout of the rooms and lobby were well accessible for someone in a wheelchair/crutches. Plenty of parking. Front Desk staff was very friendly and visible. The hotel was easily accessible from the interstate. The location included a restaurant/bar area that provided a nice place to eat, either in house orders or takeaway.

There was only 1 lamp in the room which made the space very dark and overall uncomfortable. No other lighting except from the bathroom and opening the curtains did not help as the parking lot lighting was dim.

The location was fine, a bit confusing to find the entrance. The staff was very accommodating. The bathroom was nice. The proximity to Buc'ees is great.

Breakfast was a little confusing. The listing said breakfast was included but we were not offered any information about it. We had to ask. The room was a little smelly.

I’m writing this review because it’s become clear that the staff has essentially given up on addressing guest concerns. When I brought issues to their attention, I was told, “We hear it all the time,” which tells you everything you need to know. Beware — this hotel is literally falling apart. From the moment I walked in, red flags were everywhere. The elevator was covered in so much yellow warning tape it looked like a crime scene. My room didn’t have a working phone — usually not a big deal, but inconvenient when I had to call the front desk from my cell for basic needs. The lighting situation was even worse: the only functional lights were the two bedside lamps and whatever came through the window. At night, the room was extremely dim. As a business traveler, the desk setup was particularly frustrating. Only one outlet worked, and there wasn’t even a lamp on the desk. These may seem like small things, but they add up quickly when you’re trying to get work done. The fitness room is another safety concern entirely — broken equipment, poor sanitation, and overall neglect. The restaurant, though staffed by nice people, is old, worn, and feels like it’s been left to deteriorate just like the rest of the property. At this point, it feels like ownership is trying to squeeze the last bit of revenue out of this hotel before the health department steps in or the reputation becomes so bad they’re forced to renovate. With the number of far better options in the Harrisonburg area, I will never stay here again. I strongly suggest that anyone considering this “good deal” look elsewhere. This was a disappointing and frankly concerning experience from start to finish.

Pretty

The overwhelming smell of chlorine from the room! Was not notified our room was over look the indoor pool!