Imperial Swan Hotel & Suites

This place is simply a hotel in urgent need of a revamp, luckily it had operational elevators. Yet it was a last minute booking . Never again to this place unless a thorough overhaul is accomplished.

You should expell this property from your services. It does not have the minimum conditions to decency

Key card did not work so they asked me to inform them when I would return to let me into room. Due to language barrier, there was extreme difficulty communicating with staff. There was no TV remote or phone in the room so had to use cell phone to call front desk which would not answer until the 3rd call. The pool was "temporarily" closed but looked like a bomb had hit it. Multiple stains on room carpet. Killed a baby roach in the bed. Experience was so unpleasant, I chose to leave without staying for second night.

Checking in took about 30 minutes. They couldn’t find anyone reservation- I booked two nights and when we had came back to my room after a long day, the key no longer worked because they only booked us for one night. Luckily someone was at the desk and fixed it in no time. We had a couple of roaches in our room, other than that we slept pretty soundly and no one bothered us.

Property was old, rundown and smelly

Property has no upkeep. Outdated and broken. Tons of trash everywhere, made it seem unsafe. Microwave in room didn't work, elevators didn't work half the time, and they had to fix the lock on my door because the key wouldn't work.

Well, this was THE definition of a dingy hotel. I don't think I have stayed a worse hotels and I travelled the 3rd world a lot. It looks like the last upgrade was done in the early 1990s judging by the style of carpet and furniture. Where do I start? -dead roaches in the hallway -worse stained hallway carpet ever -dried vomit in the corner in hallway -damaged wall corners in hallway and elevator lobby -dirty carpet in room, you dont want to take off your shoes - the pull-out couch mattress was detached from the frame and had 2 large brown stains on it the spring frame for the pull-out bed had so many missing springs that the mattress would just slump out of it, had to put it on the floor instead -shower had stains and mold. -no breakfast options whatsoever besides a coffee maker in the room - the good: toilet was clean, bed sheets were clean, AC worked.

No one available at the front desk from 10p-10a. Smells terrible. Dirty. Trash in hallway. Cigarette burns on comforters. Only 1 room card provided.

Not much security. Homeless person with cart in building. No Kleenex even available. Toilet tank wouldn’t not fill, could not use. Manager is AWOL. No one knows where she is. A very musty property. Do not stay here.

Great