Imperial Swan Hotel & Suites

The online photos are not truly representative of what the actual building looks like. The building is old and not well kept. Upon my arrival, the chap at checking was also working as the handyman and his clothing was filthy. During the night, my neighbor smoked in the bathroom and a trip to the bathroom was met with the choking, filthy odor of the cigarette smoke. With a little effort, this hotel could become a wonderful in the area.

Property is run down, dirty, and in desperate need of repairs. 1st room had broken shower. Staff was kind about moving us to a different room. It was very inexpensive, so I know not much can be expected.

Bathroom faucet not working and the whole room smells and dirty

Pretty decent place for the money compared to other places around Lakeland. Older facility, but no issues with the room at all. Pretty large facility, and I may have been the only one staying there. Internet was slow and no real amenities at the hotel. No management or representative in the building between 10 PM and 10 AM. Was a very quiet place to stay.

Terrible place. There is no staff from about 10 AM to 4 PM. If you have a problem you are out of luck. Would never stay there again. Lobby looks like a storage room and the place looks like it is about to close down.

nothing good . no sevice bath room was block.

Humid smell, leaking bathtub, no ice machine, no drinikng water, falure to make the rooms, no staff to assist, parking full of garbage, no breakfast, the building needs to be redone.

I stayed at 408 pm 12/24 407 visitors are crazy loud all night especially around 3am a guy was much upsetting whatever he was so loud and shouted many f words That’s why I couldn’t sleep almost entire night And hair dryer has broken when I turn on this it was almost caught fire And stand lights are not work So unfortunately totally it’s the worst in my experience

Liked nothing. Horrible experience. Could not breathe in the room. Very musty smell. Probably due to mold.

Staff was not available at checkin. Had to wait 30 mins after calling three times.