Imperial Swan Hotel & Suites

Not as advertised. Rooms have a smell and very noisy.

No clean bad odoor

That was the worst experience for us staying in that hotel. Entrance hall and elevator floor was dirty (black spots all over). Bathroom made a terrible impression: Dirty stain in a toilet, black spots all over the bathtub, mirror and sink all covered with dried splashes. In the coffeemaker there was an old coffee bag left with 1/8 inch of mold. How many days it was not cleaned? But they charged us a cleaning fee $8.99. Tried to talk to the clerk at the desk - he did not speak or understand English. All he could say: Yes, yes - with a big smile. I wonder how this hotel was able to pass Health Department inspection. And it is, definitely, not worth it to pay $140 for that experience. I wish to be able to attach my pictures to this note.

The room smelled like smoke and old garbage. The bathroom was very dirt and the room was supposedly a King size bed and it was two twins just horrible. And with a no refund policy there was nothing i could do. Would never stay again.

The room was so dirty & could not stay in the room. They would not offer a refund

I never checked in to facility when we arrived they were no longer doing check ins and site never we had to be there before 10 pm

Very dirty. No staff at all to check anybody in. People who booked had been waiting 2 and 3 hours for someone to check them in. No one ever came. SCAMMING people out of money. Overflowing garbage on the floors. Restaurant attached claim they don't know anything about the hotel or staff. They have nothing to do with it. Some lady later said she didn't understand english.and couldn't help. She sure understood when I said I'm calling the police. She comes out immediately with a translating device. Which was stupid. They do have some association with the hotel. Don't be fooled by them. BELIEVE all the BAD reviews. They are true. I witnessed it with my own eyes! SCAMMING people out of money! I did call the police. Fire exit blocked. Men and women's bathroom door locked. Garbage overflowing from the garbage cans on the floors. I went looking for some form of life. Sheets in the middle of the hallway. Filthy all over. Very, very rundown! Do not book!

nothing, I hated it. Expedia surprised me promoting this nasty place. the front desk staff is awful

No one in the front to check in. Waited over 40 minutes. Could not get a key card with no time to get in. Upon entering hallway, you were greeted with a suffocating smell of cat urine. Trash cans overflowing with trash and trash and dirty diaper on floor around. Bathtub unsafe to shower in.

Horrible sheets were dirty bathroom was disgusting