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7.6 / 10 Guest Rating

Mercure Tunbridge Wells Hotel

8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL, Royal Tunbridge Wells, GB

Mercure Tunbridge Wells Hotel - main view

About the Property

Enjoy the Views from the Garden
Relax in the serene garden area and take in the beautiful surroundings at Mercure Tunbridge Wells Hotel.

Delight Your Taste Buds
Indulge in international cuisine at The Mallows restaurant or opt for 24-hour room service. End your day with a refreshing drink at the bar/lounge.

Convenient Amenities
Benefit from complimentary wireless internet, a hair salon, and a picnic area. In addition, make use of the 24-hour business center, banquet hall, and express check-out services.
Ready to experience all this and more? Book your stay at Mercure Tunbridge Wells Hotel today.

Facilities & Amenities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Garden

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Classic Room, 1 Double Bed - Photo 1
Classic Room, 1 Double Bed - Photo 2
Classic Room, 1 Double Bed - Photo 3
Classic Room, 1 Double Bed - Photo 4
Classic Room, 1 Double Bed - Photo 5
Classic Room, 1 Double Bed - Photo 6
Classic Room, 1 Double Bed - Photo 7
Classic Room, 1 Double Bed - Photo 8
1/8

Classic Room, 1 Double Bed

1 Double Bed226-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

Classic Double

Non-refundable
Room Only
20% OFF$164.26

$131.41

Includes taxes & fees

Classic Double

Free cancellation
Before Jul 1 (2 days)
Room Only
20% OFF$188.36

$150.69

Includes taxes & fees

Classic Double

Non-refundable
Breakfast Included
20% OFF$200.44

$160.35

Includes taxes & fees

Classic Double

Free cancellation
Before Jul 1 (2 days)
Breakfast Included
20% OFF$215.1

$172.08

Includes taxes & fees

Classic room with 1 double bed

Non-refundable
Half Board
20% OFF$287.76

$230.21

Includes taxes & fees
Classic Room, 2 Twin Beds - Photo 1
Classic Room, 2 Twin Beds - Photo 2
Classic Room, 2 Twin Beds - Photo 3
Classic Room, 2 Twin Beds - Photo 4
Classic Room, 2 Twin Beds - Photo 5
Classic Room, 2 Twin Beds - Photo 6
Classic Room, 2 Twin Beds - Photo 7
1/7

Classic Room, 2 Twin Beds

2 Twin Beds226-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

Classic Twin Room

Non-refundable
Room Only
20% OFF$164.26

$131.41

Includes taxes & fees

Classic Twin Room

Free cancellation
Before Jul 1 (2 days)
Room Only
20% OFF$188.36

$150.69

Includes taxes & fees

Classic Twin Room

Non-refundable
Breakfast Included
20% OFF$200.44

$160.35

Includes taxes & fees

Classic Twin Room

Free cancellation
Before Jul 1 (2 days)
Breakfast Included
20% OFF$215.1

$172.08

Includes taxes & fees

Classic room with 2 single beds

Non-refundable
Half Board
20% OFF$287.76

$230.21

Includes taxes & fees
Superior Room, 1 Double Bed - Photo 1
Superior Room, 1 Double Bed - Photo 2
Superior Room, 1 Double Bed - Photo 3
Superior Room, 1 Double Bed - Photo 4
Superior Room, 1 Double Bed - Photo 5
Superior Room, 1 Double Bed - Photo 6
Superior Room, 1 Double Bed - Photo 7
Superior Room, 1 Double Bed - Photo 8
Superior Room, 1 Double Bed - Photo 9
1/9

Superior Room, 1 Double Bed

1 Double Bed258-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

24 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeDesk

Superior Room, 1 Double Bed

Non-refundable
Room Only
20% OFF$294.06

$235.25

Includes taxes & fees

Superior Double Room

Non-refundable
Breakfast Included
20% OFF$334.6

$267.68

Includes taxes & fees

Superior room with 1 double bed

Non-refundable
Half Board
20% OFF$432.45

$345.96

Includes taxes & fees
Privilege, Room, 1 Double Bed - Photo 1
Privilege, Room, 1 Double Bed - Photo 2
Privilege, Room, 1 Double Bed - Photo 3
Privilege, Room, 1 Double Bed - Photo 4
Privilege, Room, 1 Double Bed - Photo 5
Privilege, Room, 1 Double Bed - Photo 6
Privilege, Room, 1 Double Bed - Photo 7
1/7

Privilege, Room, 1 Double Bed

1 Double Bed258-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

24 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeDesk

Privilege Double Room

Non-refundable
Room Only
20% OFF$244.31

$195.45

Includes taxes & fees

Privilege Double Room

Non-refundable
Breakfast Included
20% OFF$286.75

$229.4

Includes taxes & fees
Family Room, Multiple Beds (Classic) - Photo 1
Family Room, Multiple Beds (Classic) - Photo 2
Family Room, Multiple Beds (Classic) - Photo 3
Family Room, Multiple Beds (Classic) - Photo 4
Family Room, Multiple Beds (Classic) - Photo 5
Family Room, Multiple Beds (Classic) - Photo 6
Family Room, Multiple Beds (Classic) - Photo 7
Family Room, Multiple Beds (Classic) - Photo 8
1/8

Family Room, Multiple Beds (Classic)

1 Double Bed and 1 Twin Bed280-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2
Sleeps 3
1 Double bed (131-150 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

Classic family room for 2 adults and 1 child

Non-refundable
Room Only
20% OFF$193.46

$154.77

Includes taxes & fees

FAMILY ROOM Classic family room for 2 adults and 1 child

Free cancellation
Before Jul 1 (2 days)
Room Only
20% OFF$205.63

$164.5

Includes taxes & fees

FAMILY ROOM Classic family room for 2 adults and 1 child

Free cancellation
Before Jul 1 (2 days)
Breakfast Included
20% OFF$231.29

$185.03

Includes taxes & fees

Classic family room for 2 adults and 1 child

Non-refundable
Half Board
20% OFF$304.01

$243.21

Includes taxes & fees

Guest Reviews

7.6
Very Good148 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the comfortable beds.

Categories

Cleanliness5.6
Service8.5
Location8.6
Room Quality6.5
Amenities7.5
Value for Money8.5
Food and Beverage8.1
Overall Experience7.5

Select topics to read reviews

S
Saad
Verified booking
Standard Room
Stayed in Jul 12, 2025

"Good"

2.0

We arrived to check in at 8:30 pm and the room wasn’t ready. Check in was supposed to be ready from 3pm. The room had a disgusting smell to it. It was an extremely hot weather and there was no AC or working fan. The beds were uncomfortable to sleep on. Receptionist who dealt with us didn’t seem to care about anything. Only decent thing about the the place was the breakfast

Helpful?
H
Hermon
Verified booking
Standard Room
Stayed in Jul 10, 2025

"Bedbug infestation- avoid this hotel "

2.0

The horel smells damp and congested. But I didn't mind at first. I the morning I noticed blood dots on the bed when I inspected the bed it was infested with multiple fat bedbugs. They were crawling all over the bed duvet. They were horrible. I couldn't stop itching since a saw them. This is not acceptable in uk. Totally unhygienic. God only know what infections I may have caught being bitten by them all night.

Helpful?
L
Lynn
Verified booking
Standard Room
Stayed in Jul 9, 2025

"Exceptional"

10.0

Ideal for overnight stay. Comfortable room. Good restaurant

Helpful?
J
JOSEPH
Verified booking
Standard Room
Stayed in Jul 7, 2025

"Hotel OK"

6.0

Hotel was fine for short stay

Helpful?
K
Kathryn
Verified booking
Standard Room
Stayed in Jul 4, 2025

"Exceptional"

10.0

The staff at this hotel are helpful and polite. I had a minor issue with my room, I reported this to reception and they had somebody at my room in five minutes to resolve the issue. Food was good and I especially enjoyed the breakfast with a wide selection of fruits, preserves and an excellent cooked breakfast choice. I would definitely visit this hotel again, for me, the mark of excellent customer service is when something goes wrong and how the staff deal with that. Highly recommend

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jul 2, 2025

"Updates required"

6.0

Room felt a bit tired, the security latch on the window was broken, the window itself was dirty, as were most others in public areas, have never seen so many cob webs on the outside of window, they acted as there own security system. A window cleaner needs to be employed. Toilet seat was loose, bath plug not attached to the chain, rusty stains coming from the bath grab rails. The bar area was pleasant & welcoming as was the restaurant. Overall not what we expect from a 4* hotel.

Helpful?
S
Sara
Verified booking
Standard Room
Stayed in Jun 30, 2025

"Staff"

10.0

Really great staff nice place to stay

Helpful?
S
Steve
Verified booking
Standard Room
Stayed in Jun 29, 2025

"Exceptional"

10.0

Didn’t dislike anything staff excellent and professional really nice day

Helpful?
H
Helen
Verified booking
family
Standard Room
Stayed in Jun 29, 2025

"Good"

6.0

Bring your own fan! The rooms on second floor are boiling , you can only open the window a tiny bit and the fan provided not great. Other than that room lovely and clean and spacious

Helpful?
C
Colette
Verified booking
Standard Room
Stayed in Jun 25, 2025

"Exceptional"

10.0

Bery

Helpful?
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