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7.6 / 10 Guest Rating

Mercure Tunbridge Wells Hotel

8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL, Royal Tunbridge Wells, GB

Mercure Tunbridge Wells Hotel - main view

About the Property

Enjoy the Views from the Garden
Relax in the serene garden area and take in the beautiful surroundings at Mercure Tunbridge Wells Hotel.

Delight Your Taste Buds
Indulge in international cuisine at The Mallows restaurant or opt for 24-hour room service. End your day with a refreshing drink at the bar/lounge.

Convenient Amenities
Benefit from complimentary wireless internet, a hair salon, and a picnic area. In addition, make use of the 24-hour business center, banquet hall, and express check-out services.
Ready to experience all this and more? Book your stay at Mercure Tunbridge Wells Hotel today.

Facilities & Amenities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Garden

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Classic Room, 1 Double Bed - Photo 1
Classic Room, 1 Double Bed - Photo 2
Classic Room, 1 Double Bed - Photo 3
Classic Room, 1 Double Bed - Photo 4
Classic Room, 1 Double Bed - Photo 5
Classic Room, 1 Double Bed - Photo 6
Classic Room, 1 Double Bed - Photo 7
Classic Room, 1 Double Bed - Photo 8
1/8

Classic Room, 1 Double Bed

1 Double Bed226-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

Classic Double

Non-refundable
Room Only
20% OFF$164.24

$131.39

Includes taxes & fees

Classic Double

Free cancellation
Before Jul 1 (2 days)
Room Only
20% OFF$176.25

$141

Includes taxes & fees

Classic Double

Non-refundable
Breakfast Included
20% OFF$200.4

$160.32

Includes taxes & fees

Classic Double

Free cancellation
Before Jul 1 (2 days)
Breakfast Included
20% OFF$215.06

$172.05

Includes taxes & fees

Classic room with 1 double bed

Non-refundable
Half Board
20% OFF$287.76

$230.21

Includes taxes & fees
Classic Room, 2 Twin Beds - Photo 1
Classic Room, 2 Twin Beds - Photo 2
Classic Room, 2 Twin Beds - Photo 3
Classic Room, 2 Twin Beds - Photo 4
Classic Room, 2 Twin Beds - Photo 5
Classic Room, 2 Twin Beds - Photo 6
Classic Room, 2 Twin Beds - Photo 7
1/7

Classic Room, 2 Twin Beds

2 Twin Beds226-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

Classic Twin Room

Free cancellation
Before Jul 1 (2 days)
Room Only
20% OFF$176.25

$141

Includes taxes & fees

Classic Twin Room

Free cancellation
Before Jul 1 (2 days)
Breakfast Included
20% OFF$215.06

$172.05

Includes taxes & fees
Superior Room, 1 Double Bed - Photo 1
Superior Room, 1 Double Bed - Photo 2
Superior Room, 1 Double Bed - Photo 3
Superior Room, 1 Double Bed - Photo 4
Superior Room, 1 Double Bed - Photo 5
Superior Room, 1 Double Bed - Photo 6
Superior Room, 1 Double Bed - Photo 7
Superior Room, 1 Double Bed - Photo 8
Superior Room, 1 Double Bed - Photo 9
1/9

Superior Room, 1 Double Bed

1 Double Bed258-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

24 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeDesk

Superior Room, 1 Double Bed

Non-refundable
Room Only
20% OFF$294.06

$235.25

Includes taxes & fees

Superior Double Room

Non-refundable
Breakfast Included
20% OFF$334.53

$267.62

Includes taxes & fees

Superior room with 1 double bed

Non-refundable
Half Board
20% OFF$432.45

$345.96

Includes taxes & fees
Privilege, Room, 1 Double Bed - Photo 1
Privilege, Room, 1 Double Bed - Photo 2
Privilege, Room, 1 Double Bed - Photo 3
Privilege, Room, 1 Double Bed - Photo 4
Privilege, Room, 1 Double Bed - Photo 5
Privilege, Room, 1 Double Bed - Photo 6
Privilege, Room, 1 Double Bed - Photo 7
1/7

Privilege, Room, 1 Double Bed

1 Double Bed258-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

24 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeDesk

Privilege Double Room

Non-refundable
Room Only
20% OFF$244.31

$195.45

Includes taxes & fees

Privilege Double Room

Non-refundable
Breakfast Included
20% OFF$286.75

$229.4

Includes taxes & fees
Family Room, Multiple Beds (Classic) - Photo 1
Family Room, Multiple Beds (Classic) - Photo 2
Family Room, Multiple Beds (Classic) - Photo 3
Family Room, Multiple Beds (Classic) - Photo 4
Family Room, Multiple Beds (Classic) - Photo 5
Family Room, Multiple Beds (Classic) - Photo 6
Family Room, Multiple Beds (Classic) - Photo 7
Family Room, Multiple Beds (Classic) - Photo 8
1/8

Family Room, Multiple Beds (Classic)

1 Double Bed and 1 Twin Bed280-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2
Sleeps 3
1 Double bed (131-150 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

FAMILY ROOM Classic family room for 2 adults and 1 child

Free cancellation
Before Jul 1 (2 days)
Room Only
20% OFF$192.43

$153.94

Includes taxes & fees

FAMILY ROOM Classic family room for 2 adults and 1 child

Free cancellation
Before Jul 1 (2 days)
Breakfast Included
20% OFF$231.23

$184.98

Includes taxes & fees

Classic family room for 2 adults and 1 child

Non-refundable
Half Board
20% OFF$304.01

$243.21

Includes taxes & fees

Guest Reviews

7.6
Very Good148 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the comfortable beds.

Categories

Cleanliness5.6
Service8.5
Location8.6
Room Quality6.5
Amenities7.5
Value for Money8.5
Food and Beverage8.1
Overall Experience7.5

Select topics to read reviews

D
Debra
Verified booking
Standard Room
Stayed in May 28, 2025

"Exceptional"

10.0

I had an extended stay as I had a relative in hospital just down the road. The staff were welcoming, helpful, and accommodating and I was very comfortable during my stay.

Helpful?
C
Clare
Verified booking
Standard Room
Stayed in May 24, 2025

"Exceptional"

10.0

Lovely room friendly helpful staff

Helpful?
B
BARRY
Verified booking
partner
Standard Room
Stayed in May 16, 2025

"Excellent"

8.0

I needed a walk shower and the suite was really nice with a big comfortable bed Air con would have been welcome And for the breakfast to be available till 10

Helpful?
P
Paul
Verified booking
Standard Room
Stayed in May 12, 2025

"Convenient regular stopping place"

8.0

I made a special request on the online form for a particular type of room. This was not reflected in the welcome email from the hotel, and we were allocated the wrong type of room. Problem sorted by very helpful receptionist but it took a while. I’ve been in touch with the reception manager.

Helpful?
A
Alexander
Verified booking
partner
Standard Room
Stayed in May 10, 2025

"Good"

4.0

Room was small and needed updating. Lots of noise down the corridor at all times of the night, very early wake up from staff being very loud outside the room. In the restaurant the server didn’t inform us of the set menu or the deals that were on offer, the table next to us were told about it by a different server. The soup of the day was different depending on what server you got. Staff were rude and too busy setting up breakfast to deal with any queries. There is no pool. Despite it being on the fire exit maps. Staff at front desk told us it didn’t exist. If it doesn’t exist, why is it on a map. Will not be staying again

Helpful?
T
Tina
Verified booking
partner
Standard Room
Stayed in Apr 26, 2025

"Exceptional"

10.0

The staff were extremely helpful

Helpful?
R
Reginald
Verified booking
Standard Room
Stayed in Apr 17, 2025

"My stay April 3rd - April 16th 2025"

8.0

For me the hotel was cold except for the bedroom which had a heater.The breakfast was excellent but the evening meal I had in the restaurant was disgusting.

Helpful?
M
Miguel
Verified booking
Standard Room
Stayed in Apr 16, 2025

"Excellent"

8.0

Fantastic stay

Helpful?
S
Sharon
Verified booking
partner
Standard Room
Stayed in Apr 14, 2025

"Good"

6.0

Not what we were led to believe

Helpful?
M
Molly
Verified booking
Standard Room
Stayed in Apr 14, 2025

"Good"

6.0

Pretty decent stay. However the staff are rude. We were standing at the bar for 20 minutes waiting to be served a drink. When we asked the manager she replied “this is how we operate around here.” I was shocked and so was nearby guests, they even commented on her rude manner. Shame when customer service should be paramount in a hotel.

Helpful?
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