MainStay Suites

The man at the front desk when we checked in was friendly and Max the manager was also kind and understanding. We were refunded our money and no fees.

The lobby smelled like marijuana. I did not feel safe. People sitting outside passing around a joint and a 5th in the common area. Just not a good feeling.

Leaving

Dirty and windows leaked when raining

Everything

Elevator is broken

It was dirty . False advertising saying the offer breakfast and they have nothing for you the pool and hot tub doesn’t work. When we arrived we had made reservations and they told me they didn’t have any rooms available and the elevator was out I told them I couldn’t stay on the third floor because I had major back surgery I couldn’t carry Stuff to my room. The floor in our room was wet and dirty I thought at first they cleaned the carpet but that wasn’t it because it looked like the didn’t even vacuum it. There was dirty sheets on our bed they had not been change. The bath tub hasn’t been cleaned in a while there was dust and hair on corners of the tub by the tile walls and when you went to get in. The biggest disaster was getting flea bits . The biggest disappointment is they didn’t give back my deposit.

Location is good

Customer service very rude no appreciation even if you stay for longer than three weeks.if you questioned them and correct them they retaliate by hiding your next booking as if you have not book. Lock you out for a long time without making any effort to consult booking.com. ar the same time as you to pay late fees you have no booking hete while your belongings are locked in the room you vone back from work. Very unprofessional

Location

No air conditioning. It was ridiculously hot. No elevator. Poor service. Couldn't check in, the staff said they could see the reservation but couldn't let me check in. I had to call Booking.com and they sorted things out. Very frustrating and I couldn't sleep because it was so hot.

Outside the property appeared to be clean. The room itself was fairly clean as well.

The elevator was broken and my room was on the third floor. My girlfriend has a broken foot so that was definitely not convenient at all considering she had to walk three flights of stairs. I had to fix the toilet because the chain fell off of the rusty flush lever. The mattress was very hard, as were the pillows.

The grounds were nice, comfy room

The filth

I felt like I was at home

The room was spacious and comfortable.

Most unclean hotel I’ve ever stepped foot in. The good reviews really confuse me. Staff was kind, and welcoming. The room was comfortable, but the hallways reeked of weed and cigarettes. Dogs were barking in most rooms, fellow guests had zero cleanliness. Every door has stains or some sort of damage. The carpet in the hallways were covered in dirt and debris. Trash bags left outside of doors for hours. The whole place was just dirty.