Hilton Garden Inn Tallahassee

Location

Under renovation

- Staff was friendly and professional - Good location - Cosy garden restaurant

N/A

The property was under renovation and there was no real mention of it. The public areas were a mess and my dog found food on the floor of the room in multiple places the minute we walked into the room. The grounds were torn up as well. We had just stayed in a Hilton Garden in Jackson and were really disappointed with the Tallahassee property.

Hotel under renovation

No working ice machines in hotel, musty smell in hallways, and first room smelled like a casino after a smoker convention. Thankfully got a new room but why did housekeeping not correct this before releasing the room? I would give 5 Stars to the buffet attendant

Elevator broken. Sink and bathtub dirty upon arrival to room. Smelled of mildew. Always had to ask for soda for food and beverage credit, couldn’t get any on first day, front desk claimed room was locked and she didn’t have key. They wouldn’t restock sodas. Front desk girl taking smoke break and took forever to come help us.

Place is under renovation. It was a mess. Lobby area dirty. Carpet in the first room we had was disgusting. Room smelled. Smoke signal detector was taped up. Comforter was dirty. No tissue paper. Staff had to raid a box from another room. None in stock. We switched rooms which was better and manageable but in no way up to par with other Garden inns. I must say though front desk staff was excellent. Was very accommodating and friendly.

The front desk star was exceptional!!!!!

My wife and I are Hilton Honor members and usually stay at Hamptons. On February 17th after a long day on the road we chose the Hilton Garden Inn, Tallahassee. We dropped off our luggage and went out for dinner at 9:00 pm. When we returned to the room 309, we found that the bed had fresh linen, but the room and bathroom had not been cleaned. The front desk staff offered room 311 which we asked to see first. That room also had fresh linen on the bed but had not been cleaned. We met with the front desk staff again and he explained that the inn "was having problems with the cleaning staff". At that point he offered to credit our card if we wanted to relocate. At 11:30pm we moved to the Hampton Inn in Quincy, 20 miles away. After waiting several days for the card to be credited we called the Garden Inn and were informed they would not honor the night staff commitment and refused to credit. At that point we were frustrated and contacted Hilton Corp staff and complained. After a very courteous review of our information, they decided to refund our stay.