Hilton Garden Inn Portland Airport

Staff helpful and friendly. Breakfast was hit or miss with buffet items not being restocked.

So, I have stayed at this place a few times, and it has been ok up until this last weekend. The air heater unit kept making a noise throughout the night which was so loud and disturbing. It had me up and ready to run out of there several times throughout the night.

Comfortable and clean

Fighting and yelling through out the night that woke us up (3) times . We could literally hear the swearing and quarrelling. No sleep first night.

Easy and convenient

Our next door guests checked in at 2:30 AM and were very loud and woke us up.

I am a Hilton Diamond member and wanted to like this property for Park and Fly. I was previously using the Radisson for Park and Fly, but thought I would try the Hilton. The Park and Fly process was very smooth, but no better than the Radisson. In my opinion this property is a disgrace to the Hilton brand. On my outbound trip, I was kept awake throughout the night by the AC compressor knocking. Upon my return after arriving at 1AM, I was kept awake by persons above stomping around until 230 then starting again at 630. The ceilings, walls and floors are paper thin. Apparently, soundproofing was not a consideration in building design. The rooms are dated and tired looking with worn furnishings. The bathrooms, though clean, were a dingy 1970's brown. And the lack of a functioning restaurant is a further deterrent to staying here. They have some limited breakfast service, but due to my flight schedules it was never open or available to me. On my outbound, when I checked in, the very helpful front desk person kindly provided some yoghurt so that I would have something before my 0430 departure. On my return stay at night the front desk person was also nice, and approved a later checkout time due to my late arrival. After a poor night sleep, I went down at 1020 in search of coffee and yogurt. I asked the front desk person if they had any yogurt. She curtly informed me "We have what we have. If you had come down by 1000, the restaurant would have been open." She pointed to some granola bars and cupcakes with price tags, and an espresso machine with a big sign saying "Coffee is Not Free." This was it for me with this property.

close to airport

There are many homeless people living behind the hotel. This could make guests fell unsafe at night in the parking lot.

The staff was very helpful, the hotel lobby was very nice and rooms were clean and the beds were comfortable. Shampoo, conditioner and blow dryer was provided. Snacks and drinks were available in lobby for purchase.

A homeless camp was on the side street past the hotel, but we parked in the front parking lot and had no problems.

Overall a good stay. Airport shuttle was prompt at the hour, and the driver helped with our bags. Rooms were clean. They do charge for breakfast: $10 for pastries, fruit, and cereal, $15 for eggs and bacon fare (which is only served weekdays as of 9/10/2022), so be aware of that. It is in an industrial/commercial area, so be prepared for big trucks on the main road.