Sleep Inn Franklin - Cool Springs

Its was dirty floor following apart so unsafe

Terrible customer service. I brought dogs and had to use the stairs with a 15yr old husky being one of them. Found drugs in the bed. Put the blankets out in the hallway for someone to pick up then had a person knock to tell us to put it back in the room. If my dog ate ecstasy and died from this there would be a huge lawsuit. No one apologized and they rushed us out the door when we left and was told to hurry up and leave. I will be telling everyone how terrible this hotel experience was and we travel a lot. Never will I stay at another America’s best value.

for the price it served its purpose. i night on a 1839 mile rountrip 4 day vacation. bathroom tile cracked, bathroom door did not close corretly, stains on carpet. the employees professional. breakfast not very appealing. clean bathroom, clean sheets. probably will stay elswhere next time.

Everything was dirty. The bathroom door in our room was splattered with something, the shower had mold, the carpet was coming unattached along the walls, and in the hall the ceiling tile had a big wet spot.

Smelled like weed when we arrived. The carpet was filthy and the room was just as bad. We checked out shortly after arriving and found a different hotel. Did not want me or my child to endure the smell all night.

Room was not very clean. There was stains on the hair dryer. It looked like lipstick stains. The hallway smelled funny and the elevator smelled like cigarettes. The bed was comfy. It was a cheap place to sleep.

No coffee maker in room. Staff questioned us whether we paid for our pet fee. Staff stood and watched us as we took our pets out to walk. Staff seemed like they were annoyed that we were not checking out earlier because they were ready to clean the room, stood in the hall watching us as we carried our bags out. Just a bit rude.

My room was fine, nothing special, just needed a place to sleep. However, my friend's room was horrible - uncovered and falling out of the wall outlet, smoke detector taped to the ceiling, walls dirty/stained, chair almost completely peeled of it's fake leather.

We had friends check in before us an their room as NASTY. No way we were staying there. When I talked to the desk they refused to just cancel our reservation since we booked through Hotels.com and did not cancel more than 48 hours before. There was “stuff” (looked like fecal matter) clumps on bathroom walls. Chair looked to have been crapped on and tried to wash off but not well. Wall outlets had no covers and were hanging out of the wall. I would not have let my dog sleep in there. If that’s what we could see - what could we NOT see?

It was the most disgusting room I’ve ever stayed in we all will be lucky if there’s not bugs crawling on us.