Sleep Inn Franklin - Cool Springs

Place was dirty and worn down. Only stayed the one night as planned. Any longer I would have went elsewhere.

DIRTY. Let me just start off by saying, I’m not afraid to stay at a roadside motel. I’ve stayed in hostels, motor inns, cabins, tents etc… I’m also a frugal person and this was cheaper by about 50$. It is extremely run down. It was missing drawer fronts. Multiple things were broken. That, I don’t even mind. What was unacceptable was how absolutely dirty the place was. There was dirt everywhere. The carpet looked and felt as though it has never been washed and was sticky. The walls were dirty. Bathroom, dirty. Towels, also dirty. The pillowcases had cigarette burns in them. I wore my shoes the entire time. If there had been any other accommodations available near us, I would have left. I would highly recommend not staying here. Spend the extra 50$, trust me.

I booked this room when travelling to Florida with my 4 kids. At check-in, one of the associates was wearing a mask and holding a spray bottle labeled "malodor spray". I knew this was a bad sign. When we walked into the room, it smelled musty, moldy, and of cigarette smoke. The beds were tiny. My kids, who are generally impressed with even the most basic hotel room, were appaled by the state of the room. Stains on sheets and towels, tree branch pieces between the blanket and sheets, and just generally poor conditions. The room was non-refundable so we decided to leave and find another hotel.

Our room had a faux leather chair that was peeling....peeling chipped paint and other disrepair. Police directly outside our window with bubbles on in the middle of the night. Loud stomping noises above us (alot) and we were the 1st room off the lobby. I have asked for a refund. Please help me with this.

It was on ok stay. I would not stay here again unless it was a have to sorta case. We stayed on the bottom floor so there was so much noise. Also at all hours of the night you could hear the front desk workers walking the halls talking very loudly.

It was nasty

Smokey smelling in hallway as some rooms allowed smoking. Needed to segregate. Also chair in room was GROSS.

Nothing really positive to say about this place. Front desk asked for 15$ cash upon check in for room that was prepaid. Stated that he really wanted it in cash several times. When I told him I don't carry cash he said nevermind. Everything in the building is in disrepair. Do not stay here unless you absolutely have to. Rooms are bad beds aren't comfortable water doesn't get hot. Stay somewhere else.

No emailing printer at desk

The staff didn’t speak English well so the customer service was horrible. The front desk was rude. We wanted a extra day they told us they had no more rooms. If we are in the room why couldn’t we keep it. Oh we checked out so fast. Can’t argue with so one that don’t understand English .