Sleep Inn Franklin - Cool Springs

This was a good property for the price. It shows some age, but it is safe and affordable. The staff that we encountered was friendly and helpful.

I liked comparative price. I did not like the trash bins full

Good

Carpet in hallway was buckled, lamps in room were dusty, lampshade on floor lamp was falling apart, and there was an old couch sitting at the front entrance. I did not want to walk barefoot on carpet in room. Beds were comfortable.

Nice folks

The location, price and service met my needs perfectly. The staff was always friendly and helpful. The building needs repair: cracked ceilings, very worn carpet, wall paper falling off in the hallways.

Had to ask for an extra towel every day. They knew there was three of us. The bathroom had a lot of black, long, and fuzzy hair. Plus a peanut in the corner of the floor.

There was only one washcloth left in the bathroom. There wasn't a liner bag in the ice bucket. The hairdryer wouldn't work either. It looked like it had never been changed out. Between my husband & I, we made 4 trips to the desk to ask for things we shouldn't have had to. I will add it to my list of "never book again".

Needs updated. Room was dark and dingy with a musty smell. There was no breakfast as advertised, the breakfast area was not in use. The equipment was there but no lights or food prepared. It was overpriced and questioned the cleanliness of the entire room.

Booked a smoking room with 2 doubles, got a call on my way there saying the double booked that room and had to give me a different one, not a huge deal but ok. When i got to the hotel they said it was due to a maintenance issue.. ok.. sure. The room i ended up in had a sink thay would not turn off, the light would blink for 3 or 4 minutes before turning all the way on, and there were pistachio shells on the floor near the beds. We did not have any pistachios.