The David Citadel Jerusalem

Overall it was good. Location was good plentiful breakfast free bottled water.

But for the price point things were broken in my room and while some things were fixed others were not. The concierge was not helpful in directing me to bus stops or streets not sure if it was the language although one said I have a car I don’t use that app to get around. They were very helpful in storing my luggage. At breakfast hard to get coffee or special drinks. They were very busy but seemed to have their favorite customers.

Excellent evening shift room service, especially Nidal and iyad . Very professional, friendly, and attentive. Thank you!”

The hotel is fantastic, great experience. The service was impeccable, I felt that the staff went the extra mile, specially Mr Manuel Yazar who was able to grant us a special request. Thank you!

We absolutely loved our stay at the David Citadel. The views are honestly unreal — looking straight out at the Old City never gets old. The hotel is beautiful and definitely feels luxurious, but what really made the stay was the staff. Everyone was incredibly kind, attentive, and seemed to genuinely care about making sure we had everything we needed. Nothing felt forced or scripted — just warm, thoughtful service the whole time. It was one of those stays where you actually feel taken care of. We’d come back in a heartbeat.

I loved my stay at the hotel the room had wonderful view and the service was excellent i especially appreciated the evening cleaning service the employee iyad come every day to clean my room THank you so much iyad

When we cane to the David Citadel one of the highlights was the amazing breakfast (pro tip eat outside over looking the pool and the old city it’s beautiful) Ata, Samer, and Samir are the best they all went above and beyond their service was amazing and made me feel like a king! I loved the hotel and can’t wait to come back for my next vacation.

To: Mr. Baha Haddad Chief Executive Officer The David Citadel Hotel Dear Mr. Haddad, I would like to express my sincere gratitude and appreciation to the management and staff of The David Citadel Hotel, and in particular to Mr. Firas Abu Hawa, for the outstanding and flawless management of my son’s Bar Mitzvah event, which was held at the hotel. The event was managed to perfection for 140 guests, with every detail executed at the highest level. The food was exceptional in quality, presentation, and taste, receiving endless compliments from our guests. The hotel rooms and accommodations were equally perfect—comfortable, elegant, and maintained to the highest standards—contributing greatly to the overall experience. From the initial planning stages through the event itself, the professionalism, availability, attention to detail, and personal care were evident at every step. Mr. Firas Abu Hawa demonstrated remarkable dedication, leadership, and responsibility, ensuring that the entire event ran smoothly and exceeded all expectations. It was truly reassuring to know that such an important family celebration was in such capable and professional hands. Please accept my sincere thanks for the outstanding service, commitment, and hospitality we received. We would be delighted to warmly recommend The David Citadel Hotel and its events team and look forward to celebrating future occasions at the hotel. With great appreciation

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