Hilton Tel Aviv

We scheduled a trip to Israel and arrived in late February 2026. As you know, the war with Iran started on February 28, 2026. We extended our stay until early March 2026, primarily due to the Hilton Tel Aviv’s team professionalism, calm demeanor, and competency during the daily multiple incoming missile and rocket alerts with audible interceptions. It was obvious that the Hilton Tel Aviv team has trained for such critical incidents. Additionally, previous incident responses had been debriefed, analyzed, improvements implemented, and refined to the calm, smooth execution of an action plan(s) we experienced. The front office, back of house operations, housekeeping, food and beverage, kitchen and food production, engineering, maintenance, information technology, and security performed as an experienced cohesive team with a positive mental attitude throughout our stay. The Hilton Tel Aviv team was calm, professional, and met the multi-generational needs of the guests and the general public in the hotel and shelter. From the elderly that needed assistance to the shelter, providing portable cribs for families in the shelter, and everything in between. All of this occurred while the hotel continued its normal operations in the middle of a war. The Hilton Tel Aviv team exemplified Hilton’s core values of hospitality, integrity, leadership, teamwork, ownership, and now in an extremely challenging environment during our stay. Experiencing the Hilton Tel Aviv team perform in a calm, very competent manner during our stay was very reassuring. We’ve been fortunate and have traveled to multiple countries on six continents and have experienced other critical incidents. It's rare to see and experience that level of excellence. Keep it up, it is appreciated. We’ll be returning to the Hilton Tel Aviv.

Booked a Twin Deluxe Seaview for one night, as a Diamond member via Hilton app. Positives: - The hotel is only a minute away from the sea front and you can walk there for hours. - The area seems safe. - The food and drinks at the executive lounge were exceptional, service there friendly, the atmosphere and guests were also good. You get good food all day long. Some guests even had a bottle of wine at their table. This is quite surprising if you come from Europe and their sad exec lounges there. Negatives: - The hotel planned to put us in a king room instead of a twin (even though I always write in the preference section: two beds). As a result, it was difficult for them to re-arrange and find a twin room after our arrival. The room we finally got was directly opposite the entrance to the exec lounge and it was very loud there. - We got a room on the "not so good side" with poor views, less light etc. OK, half of all guests have to take this side, but as a loyal guest with approximately 70-90 stays per year, you would expect a somewhat better choice. - The check-in and check-out took forever, the front desk staff was not helpful and borderline rude. - Depending on what you prefer, you may not enjoy all the guests there, but this is not the fault of the hotel.

I'm a Hilton Honors member for many years, vacillating between Diamond and Gold status. I gave my adult daughter Hilton Honor points for 5 nights to celebrate her birthday at Hilton, Tel Aviv. I was shocked when she was told at check-in they wouldn't honor the free breakfast included in my Honors status without me being there. In all my years of giving my children points, no hotel has ever denied my children the privileges that are awarded me. Instead, Hilton Tel Aviv wants to charge her $54 for breakfast, $270 for 5 days. So shortsighted and tacky. I could have used other credit card points besides Hilton for her to stay at another hotel that does include benefits that are awarded to me, the card holder. Honor members beware of this practice although Hilton Tel Aviv may be the only hotel that has this practice. I spoke with Hilton Honors customer service. They tried to help but the hotel refused to budge.

I did not stay at the hotel. I did however schedule massages for me and a friend. We both felt the Thai oil massage was amazing. The spa itself is another thing. There was no where to remove or dress for privacy. The showers are tiny. The steam room was out of order. There was no body lotion available after taking a shower.

The four unequivocal and irreplaceable 5-Star pluses of the Tel Aviv Hilton are its location, location, location and the staff of the Vista Lounge on the 17th floor. All are as good as they could possibly be… add to this being surrounded by a beautiful park for walking, an Olympic size pool, forever Mediterranean Sea/beach views and — the Tel Aviv Hilton should easily be a 5-Star Hotel. But, the hotel has shortcomings that quite frankly are ridiculous for a hotel located in a world class setting for both commerce and tourism. First, even though the list of amenities says there is a gift shop, there is NOT one! I have been traveling the world for work/play for over 40 years and the Tel Aviv Hilton is the only major hotel I have ever stayed at with absolutely no place to buy toiletries, medications or charger chords accidentally left at home, feminine hygiene products, a snack for the car, swag to commemorate the visit (hats, t-shirts etc.) or last minute gifts for family and friends awaiting my return. The hotel has a top of the line jewelry store (H Stern), an Art Gallery and a top of the one dress shop… but absolutely no place to do the often last minute shopping travelers routinely depend on. Having a gift shop is an essential amenity travelers demand and depend on whether or not it makes a profit… not having one is a “Red Flag” that’s says loud and clear that hotel management either doesn’t know or care what business and vacation travelers need/want. Second, portions of the hotel — common areas (Inside and out) and some of the rooms are just tired… Management needs to “invest to be the best.”

There was cockroach on my night stand. I complained to the Manager Jason Hare and was told that it’s part of nature. I vehemently disagree!! Are you serious. It about cleanliness and obviously they’re below standards. Horrible experience. Horrible!!

Another phenomenal stay! World class hotel, restaurants, bars, spa/gym, pool/cabana, fully stocked business lounge with food, snacks, beverages, alcohol, from early morning until 11pm every day! Excellent service, staff, and amenities. Comfy, elegant, and accommodating. Fav hotel.

Really had an amazing experience here! The accommodations are beautiful and the staff Is beyond impressive. They are friendly yet extremely professional.

Been staying here for over 20 years. The property is just not the same. I was very grateful to be upgraded to a suite (diamond member) but it ended there, the rooms and hallways are tired and smell of mildew. Breakfast food seems old, service non existent, no one offered coffee, no one to clean plates other than let it pile up in the middle of the table. Towels both in the room and at the pool are stained and fraying. Bed worn out and uncomfortable. When checking in we were explained that due to lower occupancy the executive lounge will only open at 3PM daily. We booked in May for an end of July-August stay, not once were we sent a letter, an email, or contacted via the app to let us know. If we knew in advance we would have looked at other properties. All in all it’s not the property it used to be.

First, the pool water was freezing—even in mid-July! It was too cold to use, even for the kids. Breakfast was charged for our children, despite booking a room that included them and being Diamond members, which should have entitled us to free breakfast. The balconies were unusable due to constant cigarette smoke drifting from neighboring rooms, and the hotel took no action to enforce any non-smoking policy. There’s no dedicated beach area for the hotel—it’s a public beach shared with everyone, often occupied by surf lessons, making it hard to enjoy. That said, the water is very clear and a great depth for kids, with a perfect temperature. Overall, nothing about our stay made us feel valued as Diamond members, despite also being Hilton Amex cardholders. Very disappointing.