Hampton Inn Nashville-I-24 Hickory Hollow

Convenience.

Clean and breakfast was good. However, the rooms are very outdated, old feeling, which does not feel inviting and restful.

Location and cleanliness

Had to wait awhile to check in bc no one was at the front desk

Had a confirmed reservation but upon arrival was advised computer not working so did not get room we reserved with king bed, got a room with two smaller beds, had to show the clerk at check-in a copy of the email with our confirmation number as clerk was unable to retrieve our reservation. After going through the email to find confirmation number clerk then stated didn't need it. When we checked out, no one was at the front desk and had to wait 10 minutes and ring the buzzer five times until someone would come to assist us to check out at 6:00 a.m.. Room was very unpleasant and had sour odor when we entered. Black mold in bathtub area. The heating system in the room did not work. Torn peeling wallpaper near toilet. There was a large yellow ceiling stain above bed. Rug looked dirty and had stains in room and hallway. Furniture worn and chipped in areas. The main lobby had a torn rug taped down with duct tape. Didn’t eat there as had legitimate concerns about potential lack of cleanliness in the kitchen prep area based on observations of other areas. AVOID this place. Couldn't wait to leave!

Was just a sleepover on my way to Florida was grateful for allowing my Cat. I’m amazed at how many hotels say they are pet friendly but then when you ask about a cat, the say no

I need to make use of luggage carts to get the cat in her carrier and everything back-and-forth from the room and in the morning when I was leaving, there were no carts and I had to go searching the halls to find them. Clearly people had taken them up to the room the night before, but hadn’t brought them back down to the lobby felt like that was something staff should have done. Decent breakfast, clean comfortable room.

We stayed here during a snow/ice storm after four days without power. We were grateful just to have heat, and we chose this hotel because of its high reviews, the fact they allowed cats for an additional $50, and ultimately availability. My sister helped us so much in finding a hotel we could never have afforded. She found beautiful hotels, but none had rooms available, so I had her book this one. That said, it is baffling that this hotel charges $107 per night or has such high reviews. The room was loud, the bed extremely uncomfortable, and the pillows flat and hard. Cleanliness was poor (cracked sink, filthy floor). One photo shows a towel my daughter used to wipe up spilled water from the carpet it was visibly dirty afterward. The shower constantly dripped, took several minutes to get warm, barely drained, and left you standing in cold water. Despite booking ahead, we waited 30 minutes past check in while the room was supposedly being cleaned. The fridge barely worked, the microwave was loud and barely warmed anything, the ice machine was broken, and basic amenities were missing. The “free WiFi” only worked intermittently, and the advertised 42 inch TV repeatedly lost signal. The lobby furniture is worn and stained, and the property overall feels neglected. Breakfast was inconsistent in quality and consistently ice cold: • Day 1: Rubbery western omelettes, boiled diced potatoes, greasy undercooked bacon • Day 2: Very good scrambled eggs, tasty sausage links, country gravy • Day 3: Rubbery, hard cheese omelette, sliced smoked sausage, diced boiled potatoes Available all three days were cereals, muffins (oat & blueberry), plain bagels, plain white bread, tiny yogurts, oatmeal, and juices. The standout were the self made waffles unfortunately I didn’t try these until Day 3. I made four mini Belgian waffles from the vanilla batter in under three minutes, and they were delicious. Wish I had taken advantage every day! While I’m thankful we had heat during an emergency, this stay was frustrating and unacceptable for the price. The photos speak for themselves. I probably wouldn’t have taken the time to review at all had I not found out the huge amount my sister paid for us to stay here. I cannot recommend this hotel.

The front desk personnel were outstanding both day and night. They worked hard to make our stay pleasant. Beds were comfortable and room was clean and in working order. We stayed for 4 nights and was consistently pleased with our stay.