Hampton Inn Cleveland-Downtown

Toilet seat was cracked in half. As a Hilton Honors member with two occupants in the room, we should have been given two waters. I asked, but was told we needed to purchase the second water, at a cost of $5.

Wonderful place to stay. Clean and comfortable and close to everything.

Our group chose the downtown Hampton Inn since Progressive Field, the RRHOF and public transit were all within reasonable walking distance. Check-in was easy, and our room (2 queen suite with a sofa bed) was clean upon arrival. Despite being near an elevator, there were no noise issues during our stay. The fitness center was clean and has adequate free weights, mats, machines and towels. There is no pool. The lobby is well-kept with a good assortment of complimentary tea and coffee. The breakfast buffet has a good assortment of food including Hampton Inn's "world famous" waffles, although the fresh fruit was overripe. A luggage hold is available, which we used after checkout while we were out and about before our evening flight. Overall, I highly recommend this hotel for its professional staff and high regard for customer service!

I just want to say Q was amazing. We could not get the TV to work and he tried his best to get it work but couldn't so he said go look and see if you see another room and we will move you there. I found another room and he took care of everything. My husband needed to see the game and he found what station it was playing on in Cleveland and everything. I hope he gets to see this and be rewarded he went above and beyond. Thank you Q. Did not know there was no parking Valet was pricey but you really had no choice. Free Breakfast was good.

Enjoyed breakfast

Front desk staff could have been a lot more welcoming