Hampton Inn Franklin, KY - Portland, TN

Stains on furniture, carpet stained in room and hallways. Furniture stained in lobby/eating area. Dirty towels hanging on door in bathroom. Just would have expected a much cleaner place considering it's Hampton Inn. They are usually a decent, mid-grade hotel. Staff was not very friendly or helpful when there was a mix up in how many rooms had been reserved.

Made reservation on Expedia and paid with my credit card while driving in. New employee in training was nice but didn’t know what he was doing. Eventually he got me checked in. When I checked out the next morning I asked for a receipt but I didn’t look at it until later when I found out the receipt was for another guest. Then a few days later when I got to where I was going I found out that the hotel had billed my credit card for the room even though I had already paid Expedia. What is worse is that the rate that the hotel billed me for was almost $30.00 less than I paid Expedia. When I called to try to book the room directly with the hotel the rate they gave me was over $40.00 more than Expedia. After checking my credit card, reviewing the incorrect receipt, and then calling Brittany at the hotel I was told that a credit would be issued, which it was about a week later. It should not be that difficult to book a hotel room and to get the booking done right. Even though it all got straightened out, I feel cheated out of at least the time I wasted getting it straightened out. I’m not a fan of Expedia but when you can’t call a property directly and get a decent rate, guests are forced to use the booking services. I like Hampton Inn properties but this is the second time something like this has happened to me on a trip to Michigan. Once at this property and once at a property in Shepardsville, Kentucky.

Great staff, very clean but needs updated.

Mini fridge did not work. Air conditioner did not cool properly. Parking was limited. Area was sketch.

Our primary reason for choosing this hotel and particular room was for the pool and the whirlpool tub. Up on arrival we saw a sign that said the pool was being closed permanently. The manager said they have informed hotels.com of this since Feb. I stressed to them that the whirlpool tub was a must because of my husband's back issues and after traveling for so long, he would need that. We get to the room and the jets won't even come on!!

Good for 1 night while you’re on the road. Certainly not a destination hotel. The thermostat appeared to be locked in at 74 degrees, so it was sort of an uncomfortable temp to sleep in

Pillows were very nice

Smelled, outdated, musty smell. Shower was in much need of repairs

I reserved this through Expedia and it does NOT state ANYWHERE on the Expedia Site that the POOL IS CLOSED FOR THE 2025 SEASON.