Hampton Inn by Hilton Irvine East - Lake Forest

Clean place

Disappointed! Arrived 2 hours before official check in time and was told rooms are still being cleaned and that they strictly adhere to the 3:00 check-in time. Friends arrived 15 minutes after we did and got there room. We arrived at 3 and it took 40 minutes to get our room. The room smelled (possibly of pets or vinegar or something to cover up the real smell). Curtains torn. Not a well maintained hotel. Very disappointing for a Hilton brand property.

We go to the hotel after 3pm (check in time) and they were still working on getting rooms ready due to being sold out. We were a bit disappointed at the run down condition of the hotel. The rooms definitely need a refresh. The pool towels were out and we had to ask for one at the front desk. In our room, there were towels with stains and holes in them. I also noticed they weren't all the same quality as we normally find in Hampton Inn's. This hotel seems to be sold out frequently but they don't seem prepared for it. The hot chocolate was always out of stock but the breakfast staff seemed able to handle the crowd. Not sure we would stay here again.

We arrived from out of town to attend a wedding that day. The front desk Eliu and Chantel were so helpful in accommodating us for earlier check-in so we could freshen up and change our clothes.

Very comfortable

It was dirty and old. Unacceptable sofa bed that was old and broken

Personally this was one of the worst hotels I have stayed in a while! When you first enter the lobby there was a overwhelming smell of marijuana. I Personally dont mind if someone uses it but its definitely not something i want to smell entering my hotel. We found the only elevator extremely slow witch was a inconvenience since the only working ice machine we found was on the main floor. But probably the worst part of our stay was when we had breakfast they had a creal dispenser and some people got a bowl of cereal. During them getting there cereal some spilt out all over the counter in front of the dispenser. My husband and I watched a hotel staff member who was using a rag to wipe down the counters and tables walk over with her bare hands push the cereal off the counter into her hands then she opened up the top of the cereal dispenser and dump it back on top. I was discussed! So if your planing on the breakfast beware its probably unsanitary. I would not recommend this particular hotel.

Room and bathroom had smells and was not very clean

One front desk staff was very nice, always greeting people and trying to make the stay pleasant. Otherwise very outdated hotel, food was not good, stains on furniture and carpet. Pretty disappointed for a Hampton Inn and paying >220 a night. Pool was nice