BT Live Tulum located at the party zone

Where do I begin? I booked 2 days and left a day early. I don’t know of bots are writing fake reviews but there is no way, this property is a 10. No staff when I arrived at 4pm, just a security guard. The beach chairs and tables had trash and nothing cleaned up. The room had so many cracks and holes in the “walls and ceiling” I was afraid the bugs were going to eat me alive. No water, no amenities. Beyond disappointed, this place looked abandoned and for sale.

On the beach, excellent location. Little cottages makes it just magical. You walk out of the room straight on to the beach

Restaurant at the property is fairly expensive. Had few drinks and brunch on day 1 and the staff charged me 20% tip on the bill included with total amount. Normally if you go in any restaurant they give you a choice or you can pay cash as a tip. Here it was added to the bill like any other food option and that too 20% especially we were sitting there for few hours and had good few drinks so the bill was high anyways then normal.

This property has a gorgeous beach access and the staff is very kind. It's a little older property, the interior is kind of artsy and very basic. No VIP treatment here but I didn't want any. No water bottles given, no hair dryer, no conditioner, nothing over the top. It was kept clean everyday by housekeeping. The breakfast was delicious! I had never been to the "Party Zone" it was a big surprise. It's like being in Miami or Vegas during the weekend or evenings. I wouldn't recommend going if you're on a budget. It has high prices and party crowds. All transportation outside of this zone is super expensive. I paid $30 for a 10 minute ride. I was quoted by the property $350 RT from Cancun airport by shuttle. Other vendors quoted the same. I went with DayTrip instead. My lunch or dinner meals for one person ranged $40-$60 in the local restaurants. They add service fees. Pros: BEACH, Beach, Beach!! Accessibility to lots of food, dancing, music, fun! Try the Tulum Beach Tattoo shop outside of BT LIVE. Bring walking shoes. Yes you can ride bikes but the people driving are insane. Be careful! There's beautiful art nearby. Check out Art In the Park..within walking distance to hotel. All in all....it was a nice little 4 day get away.

Great room. Right on the beach. Friendly staff!

BT Live Tulum location is excellent. They have parking in the place and it is very safe. Staff is very cordial, friendly and attentive. My sister and I had a suite with two beds very clean and rustic looking the amazing sunset. Just steps from the beach. The breakfast is delicious and everyone there is friendly as well. We enjoy it! Great hospitality:)

Outstanding property. Wonderful location. Extremely well managed. Staff attentive and well trained. Always there to assist and do so with a smile. Genuine hospitality certainly comes across. Highly recommend this hotel versus any big box, larger resort. Great restaurant across the street as well (Hartwood). Staff at BT Live who were amazing are Aurelio, Paco, Manuelo, and Kevin. Will Absolutely be back!

I live in mexico & wanted a tulum vacation. We loved the room when we checked in it was a little different than the one I booked. It didn’t have the direct view the ocean, it was bigger and had some cabinets and benches at the bottom of the bed. Breakfast was absolutely amazing. It came with coffee orange juice bread with jelly and fresh cooked eggs and more bread. Not to mention the yogurt with granola and fruit. The staff was great & the coffee was hot. We were directly in front of the restaurant. We loved the hotel so much we decided to add a night. This place was perfect in so many ways. Like the old Tulum.

When we checked in the first night we had a dryer on the wall attached in the bathroom that we used. The maid came in and cleaned for us the 2nd day. And when we went to use the dryer that night it was gone. I was told that they found that it wasn’t working while cleaning. They brought us another dryer but it was odd & left me very uncomfortable. Who removes things from a room mid-stay? We added a 3rd night for the same room as I originally booked. Kevin said I needed to get the deluxe room option or move since he gave me a free upgrade. There is no such option. So we packed up everything at 11am. We went to the beach & I asked him to let us know when new room was ready. I went to take a nap at 1 & find the cleaning lady in the room with the beds stripped. Let’s just say I was very upset. They didn’t have the right to enter our room it was locked with all our luggage. At 3:40 I finally messaged him to ask if our room ready. The new room was totally private away from traffic with 2 sliding glass doors. I preferred it over the original room. Having an upgrade thrown in my face and then having no room for four hours when there were 14 rooms available on booking.com was just plain rude. No one moved into our old room I paid $711 for 3 nights & was treated rudely by Kevin is WhatsApp. You don’t get to enter a guests room without permission or remove things for no reason.

Enjoyed just walking out to the ocean or to any restaurant I wanted. Even buying beer was right outside the hotel.

Highly recommend this place !!