The Winning Post

No hot water No heating No owner present in the guest house

Stayed for 1 night with partner and 2 children in standard room with 1 double bed and bunk beds. On street parking was full but found nearby parking for £10 for 24hours. Check in was easy and smooth. Room was in a poor condition, everything was worn and in need of replacement. Damage to walls and ceiling above the bed with visible leak damage. All damage poorly attempted to be hidden with a poor paint job but still very visible. Windows with major condensation and mould around frames. Several damaged areas on carpet including large iron burn. Bed was dirty with visible marks to sheets, didn’t look as though it was stained just appeared to be unwashed. There was cigarette ash on bathroom floor. Shower was very small however didn’t make a difference as was unable to use it due to no hot water. Room was also cold with no working heating. Messaged host when checked out to advise on heating but not response. Reading through other reviews it appears this is a regular occurrence. Trip was only manageable as was just 1 night, if we were in the area for any longer we would have moved to another B&B or hotel. Only positive is location as within walking distance to all main attractions.

On the night of our stay, myself, my friend, 10-year-old son and 12-year-old daughter were locked out of the property late at night for over an hour in torrential rain and wind, with all of our belongings trapped inside. The electronic door system failed and there were no staff on site to assist us. We were instead directed to a cleaner through a phone call, who admitted she didn’t know what to do, and later a man with a toolbox (whose connection to the property was unclear) who had to break in through the back of the property to restore access. This raised an even more serious issue: there were other guests trapped inside the hotel who had no way of exiting. In the event of a fire or other emergency, this could have had catastrophic consequences. Once we finally regained entry, further problems were clear: There was no heating in the room. No hot water was available for showers to warm up leaving us all shivering and cold in wet clothes. Cold water smelt strange like sewerage. No staff were present on the premises at any time. On top of this, numerous published reviews describe highly concerning behaviour by the owner, including allowing strangers into guests’ rooms at night without permission. This, combined with our experience, shows a consistent pattern of unsafe and unacceptable management. This was supposed to be a celebratory trip for my son’s 10th birthday, but instead it caused unnecessary stress, upset, and a real sense of danger. Owner will not respond to me.

Great location Jackie was there when we arrived to let us in and was friendly and helpful. Parking on street was full but plenty of carparks near by. Room clean and comfortable. Only feedback would be that check in info wasn't completly clear as it says to contact the propery ahead of the stay to get check in details and the number on hotels.com was a landline (i got mobile number from the website and was able to speak to Jackie who said she would be there to let us in so no issues just hotels.com may need to update this 😊)

Excellent location for everything you’d want to get to. Really friendly welcoming. Safe and secure building. Perfect little rooms for the one night or little weekend away. Definitely would stay again

Bodily fluid from down below on the sheets Mouldy windows no hot water horrible bed frayed and dirty carpet disgusting walls dirty shower and mirrors Not fit for purpose i wouldnt put a stray dog in here

Very good hotel but no hot water

IT was central to wear we needed to be

Not much just had to get there early for the free parking