Hotel Muyu Tulum

The staff were very friendly and helpful. The room and the bathroom were both good. The bed was comfortable as well.

It was noisy at night because it’s located in a central area. The balcony door could not be locked. The air conditioning occasionally made strange noises.

Habitación super limpia y confortable

The hotel offered me a transfer from the airport in Tulum. I was asked to pay in cash for a round trip in advance. Upon my return, my flight was canceled, and I had to travel on my own to another city. The hotel staff assured me that they would refund the money for the unused transfer to Tulum airport. Since they didn’t have cash, I was told I would receive a bank transfer instead. It has now been a month, and I haven’t received the refund. Despite several reminders, the only response I’ve received is that they are unable to arrange it—which is hard to believe, considering that thousands of money transfers take place worldwide every minute. I understand that this service was provided by an external company, but since the hotel took responsibility for processing the refund (and has failed to do so), I consider this fraudulent.

Rooftop breakfast was excellent! Rooftop bamboo roof, decor etc. very nice. The pool and garden area are very pretty. Overall, the building is aesthetically pleasing.

The room was much smaller than I anticipated. The pipes in the bathroom are clearly ancient. The sink gave off a foul odor/stench whenever pipes were turned on.

We had a very pleasant stay with Muyu Hotel. Rooms were very clean and well equiped. The location was fantastic so we could reach all the Tulum spots easily

The water pressure in the shower should be improved

We had a very pleasant stay with Muyu Hotel. Rooms were very clean and well equiped. The location was fantastic so we could reach all the Tulum spots easily

The water pressure was not as good as expected.

The location is great. Rooms are neat. Breakfast is good.

However, some basic amenities are missing, e.g., a cupboard or a hairdryer. Our shower wasn't functioning properly. The washbasin tap was extremely rusty. Internet connection was terrible, not recommended for a workation. Overall, the stay was just okay. We expected it to be a bit better considering the price range.