Hana-Maui Resort, a Destination by Hyatt Residence

Localización y zones exteriores

Falta mantenimiento, personal sin actitud y en ocasiones frío y cortante

Hana Maui by Hyatt is pretty much the only show in Hana town. As we saw it, when there's no competition, there's no reason to upgrade the facility. Its very expensive for what it is. Room is huge, but not an efficient use of space. Very clean but tired. Staff is very attentive and friendly and helpful. Did I say its pretty much the only show in town. Not even a bar on the premises. Its across the street in the only sit down restaurant in town - owned by the resort. No big deal to walk there. Breakfast on premises is ok. Nothing special, but expensive. Good coffee though.

We have been lucky enough to be upgraded to a bungalow. Would I have known how nice they were, I would have booked that! We were there for only one night and I regret it. This hotel is so peaceful, so beautiful, it's heaven on hearth. And the service we received there was amazing.

As travel agents, we were checking out the resort for clients. We were blown away from the beginning. Check in was smooth, the shuttle driver hunter was amazing, the SPA! 10/10. Best sunrise in Maui

Our stay at Maui Hana Resort was an incredible experience from start to finish. My wife and I especially loved attending the taro festival as it gave us a taste of the local culture from the traditional foods to the welcoming atmosphere. The resort itself was just as impressive. Our room was spotless and offered a beautiful, serene view that made it easy to relax. The common areas, including the gym and pool, were consistently clean and enjoyable to use, which really added to the overall comfort of our stay. What stood out most was the variety of activities available. When we weren’t out exploring local hikes or relaxing at nearby beaches, we had plenty to do, whether it was hitting the gym, lounging by the pool, or even playing tennis. It struck a perfect balance between relaxation and activity. Overall, it was a memorable trip, and we’d absolutely return for both the resort experience and the authentic connection to the local community.

Heaven on earth. Peaceful and calm. Excellent bed and tremendous room

nothing

I stayed at the Hana- Maui resort for a retreat with my colelagues from The Diamond Approach Hawaii and it was so beautiful we were cared for with such Aloha, the food was awesome and the peace and tranquility of hana supported our meditation and inquiry

My husband and I spent one night at the Hana-Maui resort, and we absolutely loved our experience here! The resort is in a stunning location, and was perfect for our two day Road to Hana trip. We like quiet surroundings and this was a stellar experience, even with all the recent flooding the staff was exceptional, the bungalows comfortable and beautiful, and the scenery breathtaking. I just wish we’d booked two nights to enjoy the quiet!

The resort itself is quaint and beautiful, with charming bungalow-style rooms that give it a really unique and relaxing feel. We had a mixed experience at this hotel. Our stay started off stressful when our scheduled airport pickup didn’t arrive. We had provided our flight information days in advance, so this was surprising. After landing, we had to use the airport phone to track someone down (there was no cell service), and transportation did eventually arrive—but this really shouldn’t have been an issue to begin with. The location is stunning. We were upgraded for our honeymoon, which was a very kind and appreciated gesture. Unfortunately, the upgraded room had construction happening directly on our balcony throughout the day, which made it difficult to relax and enjoy the space. Additionally, the hot tub was under construction during our stay, which was not mentioned on the website or at check-in. One evening, staff offered to cover two dinners and waive the resort fees to make up for the inconveniences, which we thought was a thoughtful solution. However, by checkout, that offer changed—our second dinner was deemed “too expensive,” and they offered to waive parking (even though we didn’t have a car). The inconsistency was frustrating, and the interaction left us feeling uncomfortable for even bringing up the issues. Overall, the staff did make attempts to resolve things, but the lack of communication and follow-through impacted our stay. With better coordination and clearer handling of guest concerns, this could have been a much more enjoyable experience.