Extended Stay America Suites - Chicago - Romeoville - Bollingbrook

Location

Dirty, extremely rude staff, especially days manager

Location was great and conveniently located next to expressway.

The grab and go breakfast was extremely lackluster and nothing to be desired.

Everything

Just that we didn’t know if we needed to leave our room for them to check smoke dectors

Nothing

Check in lady was weird and breakfast was an insult

I walked into the room and walked right back down to get a refund. This place was nasty. When I walked into the room the windows were raised and it was so hot in the room and had a very odd smell. It looked like a bad movie set. The beds were basically cot frames and were not even attached to the wall or headboard and you could love them with 2 fingers. The beds were supposed to be queen they were full size. Pictures hanging on the walls were nasty and had finger prints all over it. The dresser had a nasty grimy white substance on it. The fridge was clean inside but was rusted across the front. I felt absolutely nasty just walking in. The hallways walking to room looked like they had not been vacuumed in weeks. When I was leaving a man with a huge pit bull dog was walking in. It was just nasty. That’s all I can say. The hotel said I would get a full and complete refund within 7-10 days. I really hope I do.

walked into the room and walked right back down to get a refund. This place was nasty. When I walked into the room the windows were raised and it was so hot in the room and had a very odd smell. It looked like a bad movie set. The beds were basically cot frames and were not even attached to the wall or headboard and you could love them with 2 fingers. The beds were supposed to be queen they were full size. Pictures hanging on the walls were nasty and had finger prints all over it. The dresser had a nasty grimy white substance on it. The fridge was clean inside but was rusted across the front. I felt absolutely nasty just walking in. The hallways walking to room looked like they had not been vacuumed in weeks. When I was leaving a man with a huge pit bull dog was walking in. It was just nasty. That’s all I can say. The hotel said I would get a full and complete refund within 7-10 days. I really hope I do.

Quiet

Dirty floors, hallways. I would be very interested in cleaning rooms, walkways, and the whole building inside and out, for a room for my husband and me who lost our home recently. We just are trying to catch up on past due bills and waiting on approval for a new home. We're very clean, quiet, respectable people who just need a little help and I would definitely clean every day, after work and if needed could possibly afford the room at a discounted rate. We just need a couple of weeks or a week we'd be very grateful. We work Wednesday-Saturday 3rd shift 5pm-4am at Wayfair here in Romeoville . Thank you and have a great day.