Extended Stay America Suites - Chicago - Romeoville - Bollingbrook

Checking out is a mess but gladly the front desk and manager are very nice but it took longer just to check out

Loved how clean the room was

The hotel staff was very friendly and helpful. The hotel room was clean, but a little dusty and the TV stand had some damage. Our TV remote was missing, but the staff replaced it with a brand new one. The hotel is currently under construction, with portuons of the 3rd floor and some of the rooms being remodeled. However, the workers were very quiet and we could barely tell they were there. Overall, we would stay again!

Worse place ever . Please don’t stay in this place it Smells terrible it’s not clean. Worse experience .

It looks nothing like the photos online. When we got there and were checking in I noticed several areas of the lobby that were covered in tarps. She didn’t disclose any reason for that when we came in. Nor were there any signs on the doors explaining why. I asked her if they were doing some remodeling and she told me they were dealing with a water leak. We were then given our room key to go to the third floor. Upon exiting the elevator, all of the flooring has been completely tore up. We were walking on old cement. Our room was to the left of the elevator, but to the right of the elevator, those rooms had drywall taken away from the walls because of the damage. Our room was just as bad. It had rust on the the outside of the refrigerator and dirt inside the refrigerator. There was also mold growing in the bathtub and you could see urine along the walls of the toilet that wasn’t cleaned. I took photos of all of this for proof because without them you won’t know the truth. It was so disgusting that we left and booked a room at a different hotel even though this was not refundable. While I understand that sometimes things happen and maybe they couldn’t prevent the water leak but the fact that they did not disclose that information to any guests before our arrival or during our check-in is completely unacceptable. It really makes you question what else they’re hiding at this hotel. They claim to want to provide excellent service, but that is just a scam. This hotel is disgusting and unsafe. They even have to lock the doors at 11pm because they have had issues with people coming into the lobby and causing problems. Do not recommend if you are a solo traveler, group travel or anyone traveling with kids. You will not be safe there.

It was near Bolingbrook CC, where we were attending LIV Golf Chicago.

If I could add pictures to this review, you would have proof of the conditions. It looks nothing like the photos online. When we got there and we’re checking in I noticed several areas of the lobby that were covered in tarps. She didn’t disclose any reason for that when we came in. Nor were there any signs on the doors explaining why. I asked her if they were doing some remodeling and she told me they were dealing with a water leak. We were then given our room key to go to the third floor. Upon exiting the elevator, all of the flooring has been completely tore up. We were walking on old cement. Our room was to the left of the elevator, but to the right of the elevator, those rooms had drywall taken away from the walls because of the damage. Our room was just as bad. It had rust on the the outside of the refrigerator and dirt inside the refrigerator. There was also mold growing in the bathtub and you could see urine along the walls of the toilet that wasn’t cleaned. I took photos of all of this for proof and will post them on Google because they allow photos. It was so disgusting that we left and booked a room at a different hotel even though this was not refundable. Well, I understand that sometimes things happen and maybe they couldn’t prevent the water leak but the fact that they did not disclose that information to any guests before our arrival or during our check-in is completely unacceptable. It really makes you question what else they’re hiding at this hotel.

It was in a very convenient area, but not very clean. The room appeared beaten up and in need of repair. The staff appeared annoyed by my presence, and didn’t let me talk more than 2-3 words. But I suppose that’s a given that it’s under construction, maybe it’ll be better in a year or so. One last thing, the amount of shouting and pounding going on in the rooms was concerned, the yelling in the hallways at night had me awake at night and frightened to go back to sleep.

The staff was a little friendly, there was parking

The bathroom in our room was dirty. There were blood stains on the floor, and there was pee stains on the back of the toilet, which was disgusting. the fridge was dirty. The carpet was stained. There was dust flying around when we turned on the air condition. When we went to the front desk to see if we could get another room. They had none available. So they offered a discount on our room. They said they would take it off when we checked out. They lied and did not honor their word. Also we were gone from 8 to 4 and our room was not cleaned. We went to ask for toilet paper and towels and called it a day. It was a bad experience, and I would not stay there again or recommend this hotel.