Extended Stay America Suites - Chicago - Romeoville - Bollingbrook

The property was very clean and staff were friendly and helpful

I liked everything

The location is super clean and the staff was AMAZING. The front desk had this super helpful and smiley staff, her name was Megan, she was so great to deal with all our questions. I had some business in Lockport, IL and the girlfriend stayed back with our pup. It was too hot too be bringing our 8 year old lab everywhere so Megan was able to let us late checkout. Our stay was super relaxed and easy.

The room was clean, but had a musty smell but some febreze took care of it. I had issues with the toilet seat being too close to the water, making it uncomfortable to use without getting my hand wet.

I stayed 2 nights the room was clean, the clerk was thoughtful and I had no issues. I checked out and then ended up staying unexpectedly due to a flight cancellation. The second room was dirty- hair on the sheets, hair in the sink and shower. Trash on the bathroom shelf (under the sink) and the clerk was a grumpy old lady, she was cross with a guest (who was trying to exchange pool towels) and she was complaining to me about that guest after they left the room. She accommodated my needs but was not friendly.

One of the worse hotel stays

In room 208 There was hair in the bathroom sink and on the towels and bed sheets. The tub appears dirty and the faucet drips constantly, the toilet doesn’t flush properly, The bathroom sink drains slow and the kitchen cabinet is stained. The woman who checked me in was

The smelled bad, sheets had stains, loud all hours of the night, and everywhere in the hotel just smelled bad or weird.

Everything was good. Just didn't like housekeeping knocking on my door 20 minutes before check out, asking if I'm checking out...