Extended Stay America Suites - Chicago - Romeoville - Bollingbrook

Bed was comfortable

I feel like the room (specifically floors and bathroom could be cleaned better

It was close to several places to eat and close to our event.

The breakfast was very minimal but that’s the only thing I can even criticize. Very nice facility

No assistance maintenance was very rude front desk also I didn’t feel welcomed since I arrived I didn’t even stay the whole resecartok she told me I couldn’t cancel I just basically took the loss .

Cleanliness nothing in the supposed to be kitchen no dish soap no toothpaste no working toliet kept getting stopped up

Everything was amazing with one exception. Our room’s shower had a water saver shower head. It was not practical! Took forever to shampoo my hair. More water would have been appreciated. We only had a trickle.

How quiet and clean the room was.

The property is very dated and dark. The room had 1 working outlet, that was all. The hotel guests were loud all night and we could hear everything conversation in the next room. The toilet ran for a long time after flushing after we let the front desk know, it was not fixed however we only stayed one night so it’s possible it was fixed after we left.

Friendly staff.

Room wasn’t ready, there was hair in the kitchen and microwave, clothes and other belongings from the previous person.

How dirty everything was