Hotel Indigo Baltimore Downtown by IHG

as soon as you step up the few steps before you enter they have photos of dogs on the walls. This is extremely off-putting. When you enter the hotel, there are dog food bowls on the floor. This is even more off putting and its near the hotel eatery. I had to leave as felt sick, as absolutely hate dogs as they are so dirty and smelly.

Hotel Indigo is in a great location for getting around Baltimore. Lots of places are easily walkable, and there’s a lot to do in Baltimore. All hotel staff were very friendly and accommodating. We used Valet. Parking, and it was really quick and easy. The food at the hotel restaurant for breakfast and lunch was tasty. The rooms were comfortable, very clean and had everything we needed.

O hotel é bom, mas o serviço de bagagem é um pouco limitado. De modo geral, recomendo.

Location Food was great

Room was very hot even with AC on, called the front desk issue wasn’t resolved. No smart TV

We loved our most recent stay at this hotel; it was convenient to the Engineer's Club for Opera Baltimore performances. The service was really good and our accomodation was spacious and well designed. Love Indigo's kitschy touches. We both enjoyed the restaurant in this hotel. Excellent drinks and really good eats with friendly service in a desirable setting. We will definitely return.

Having to pay for parking

Staff was location overall great experience! Will definitely be back when I’m in the city. Highly recommended.

The hotel was very clean , spacious and comfortable. The staff were nice and the lobby area was really nice. The room was very spacious, clean and beds were very comfortable. The best part was the breakfast in the morning, regular eggs, egg whites, toasts, juice, tea, coffee, fruits, pancake, muffins. Lots of choices and the service lady kept everything filled up. My only complaint was that when I came back from the casino which was only 3 minutes walk, upon arrival at the hotel I was unable to enter the hotel. Apparently our keys get deactivated once you enter the casino because of the security machines, which the hotel failed to inform us about. I waited by the lobby entrance for approximately 12 minutes in the cold trying to figure out how to get inside. There was no front desk agent. A young guy who was sitting in the lobby came and pressed a button that opened the front door and said that the lady was going to return shortly. This was after 12:30am on Monday Feb 16,2026. I went upstairs to my room and was not able to open the door for about 5 minutes, so I decided to return to the lobby. Still there was nobody there to assist, until 7 mins later. Upon her arrival to the front desk, at approximately 1:15am , in a stern voice this lady appeared , “ CAN I HELP YOU?” . I responded hi, how are you? My key doesn’t seem to be working, can you please check it for me. Her first question following was “ did you go to the casino” I said yes, that was the main question for coming to the hotel because there are no hotel rooms at the casino. She said well, that nice you enter the casino, the keycards automatically get deactivated because of the security machines inside. I said I wish some had mentioned that prior as this is would have made the situation better for myself and my friends to get enter the property and get into our rooms. She said “well, for future reference “ . That could have all been avoided if the communication was a little better regarding the deactivation process. She did not even offer any apologies. At the end of the day, we enjoyed our stay. I would have given more stars if the communication was better.