Hotel Indigo Baltimore Downtown by IHG

I really enjoyed my stay at Hotel Indigo. The staff is very friendly and my room was excellent. Please provide one to two complementary bottled water for rooms.

I love the front desk, she greeted me and was very friendly.

Valet I requested my car it took 15-20 minutes to get my vehicle I was first in Que.

Wonderfully redone hotel in the heart of Baltimore - from later evening front desk service at check in to a brightly-lit room with a view and great little cafe to have breakfast before departing - very enjoyable and easy stay! Nice that it does not feel like a chain, more of a boutique hotel.

Checked in late but service did not lack! Desk person was courteous and helpful and even offered his services before he left in the morning. Unfortunately, I did not get his name. Wonderful hotel and I felt very comfortable and relaxed although my stay was brief.

I was here with my wife and had the most wonderful experience I have ever experienced at a hotel! The staff! OMG the food!!! I am just so grateful I got to experience this time with all these absolute wonderful people! Dakota, Alicia, Veronica and Shameria. Thank you all!

Wonderful historic building. Very nicely converted in to a hotel. Well done.

There was no guide or listings for the TV channels. A lot of clicking to find something to watch. We couldn't get breakfast because they were short staff and asked that we wait 20 minutes. We didn't want to do that so we checked out and left.

Everything is actually 30min from here, not location friendly. No amenities whatsoever! & don’t even have a complimentary microwave the microwave has to be rented! I’ve never ever heard of that! SMH, my air didn’t work, no apps on the tv & the remote barely worked! Overall my birthday weekend stay was not so great for over $400!! SMH

Everything

No hooks to hang towels in the bathroom

Overall the hotel was excellent. Carlton the doorman was super fantastic!! The valet service was good. The Poets Restaurant was great. The food was excellent and the service was great!! However the housekeeping was not the best. We requested fresh towels ahead of schedule but did not receive them. I called the front desk and was told they would be there shortly - that did not happen so when I saw the towel cart in the hallway I grabbed the towels myself. There were no wash cloths and they never arrived. When we came back from our event there were fresh towels but no wash cloths and no bath mat. I had to call the desk again in the morning for the wash cloths and they did arrive in a timely manner. We also did not understand why the trash was not removed and why the bed was not fixed. We also had issues with the keys. We had to request multiple keys as they were not reading the entry pad.

The staff members at this location were absolutely amazing, from the time I called to confirm my reservation to the time I checked out the hotel. My last interaction was with Ms. Rachelle Watkins and she was extremely present and helpful when I expressed my concerns about the cleanliness of our room. She was knowledgeable and understanding of my concerns. I appreciated that.