15405 Katy Fwy, Houston, US
Recreational Opportunities: Enjoy the outdoor pool, spa tub, and 24-hour fitness center.
Convenient Amenities: Stay connected with complimentary wireless internet access, and take advantage of room service, a bar/lounge, and a complimentary buffet breakfast.
Featured Amenities: Benefit from the complimentary wired internet access, 24-hour business center, and free newspapers in the lobby.
Book now for an unforgettable stay at ES Park 10 in Houston!
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They did not have a reservation for us. They turned us away and were not nice about it.
This "Hyatt" location shut down while we still were there. On the second fmday there, We left for the day and came back to everything gone. Anything that said Hyatt had been removed from rooms (Shampoo, conditioner, body wash, etc.) Without notice. The front desk didnt have much information and advise to speak to the manager on Monday, all this happened Friday night. Just a terrible experience.
This property is no longer a part of the Hyatt network. This was not disclosed to us until it eas time to check in and the front desk agent told me she had to remake my reservation. The rooms listed in site are also not correct. My reservation was for a two bedroom suite but i was informed that those tooms no longer exsit and haven't for over 3 years. The staff was friendly and helped in the best ways they could. The lack of communication was the most unerving part of my visit.
Front desk/manager she is very rude. If she doesn't likes her job she need to go and find another one. Our check in was terrible she didnt wanted to help because my husband doesnt know english. I called if he could of stayed 2 more nights she didnt wanted to give me information she hangs up i called back i told her i was not finished talking and she replies with well I'm done talking to you. Never again will i come and stay there. SHE VERY UNPROFESSIONAL MANAGER
Reserved 3 nights on orbitz. Went to check in and was told only 1 night was available due to over booking. Orbitz charged me for 3 nights and have yet to receive my credit for 2 nights that was denied.
I was not allowed to check in. I was told at the last minute the the hotel was overbooked. This is so upsetting. I paid when I reserved to avoid these types of problems. Requesting a full refund!
A few things to be aware. This property has no rooms with two beds on site, though the website allows booking for such. The bar is there but not open. The outside seating area is VERY noisy. The fan in our bathroom had no switch to turn off and was pretty loud. Beyond that it was a relatively good stay. The breakfast was good with an omelet bar! The room was clean and comfortable. The staff was kind and very accommodating. Would stay again, but the website needs to be updated for accuracy for offerings.
Staff was friendly during breakfast hours. Reception was hopeless, not able to figure out the booking between expedia and hyatt. Expedia did a terrible job not booking 2 rooms, and me arriving at the property around 1 am to find, I only have 1 room.
Smells like mold
Let me start by saying this place looks dirty/run down from the outside. I booked this room at 8am morning of check in after most of the city lost power due to passing storms. I called the hotel at 2 to confirm my reservation, & see if the room would be ready early. I was told it wasn't ready, which was fine, confirmed reservation. Get to hotel at 3:45 their are 8 guests in the lobby waiting to check in. Rooms are still not ready, I'm told give them 20mins. 45mins later they start checking in guests. When they get to me I'm told sorry your room isn't available. The manager told me some of their guests that were scheduled to leave that morning decided to stay, which is why they didn't have a room for me. I was offered a room with 1 bed. If it would have just been for myself that would be fine, but it was for my family of 5. When I said that wouldn't workd, she did "I'm sure you can understand". I told her I absolutely did not! When those guest that were scheduled to leave said they wanted to extend their start they should have been told I'm sorry but the room is not available we are completely booked. Then those guests would have had time to make other arrangements. When I told the manager that, she told me she wasn't going to go back and forth with me and that my room reservation had been canceled and I would be refunded. Management waited until 4:45pm to tell me I didn't have a room. All the hotel within 100 miles were completely booked.
