Park Hyatt Niseko Hanazono

No email asking about preferences pre arrival. No email briefing us about the bus service from the airport. We had to search on the web and made a reservation by emailing. No concierge. On site experience was the worst, especially compared to other Park Hyatt properties in Japan. Check in staff did not introduce the hotel at all. A poor room was assigned initially at check in (a parking lot view when the occupancy is only 50%- unbelievable I don’t think there’s a room worse than that) A lot to improve. By far the worst I’ve ever stayed in. Staff were not properly trained. Except for the nice Chinese staff working at the China Kitchen at breakfast, the breakfast was a complete disaster. No one to take our order, no service at all, poor food quality, and extremely poor quality Tesco 24-packed frozen food style pastries. The only notable things are Teppan restaurant (good service& food, tho we had diarrhea after that), nice Chinese staff at the China kitchen, and housekeeping staff but that’s it. If there’s any advice, I would say, an overall professional training is in desperate need, but they already had a monopoly at the high-end ski-in&out experience at Niseko (tho I doubt if it is actually “high-end” experience at all), so I don’t think they will make any changes. For starters, please tell the staff to say hi when they see a guest instead of ignoring.

Exceptional stay. Stayed in the 2 Bedroom Residence with Onsen, stunning interiors, spacious layout and seamless ski valet service, all stood out. Great dining options and a true destination resort feel. Will return next year!

Outstanding hotel, everything was excellent, in every matter. Location is brilliant, atmosphere vibrant, excelent modern rooms, the value for money is incredible (we pay waaaay more for waaayy less in Europe). Staff is so helpful and always with a warm smile. Restaurants are absolutely te best. Will return for sure!

Our stay was fantastic. This was our fourth time visiting, and it has genuinely become a yearly tradition for our family. The rooms are excellent, the valet service is top-notch, and the location is unbeatable.

Amazing ski-in/ ski-out resort with great facilities - spa, pool, sauna, onsen ans uperb services. Staff went above and beyond to help and made sure our ski, taxi and resaurant reservations were properly handled. Restaurants in the resort were amazing, specially the Chinese one.

Beautiful room and view

Nil

Awesome magical overall experience: great facilities, great food, great staff, great service. Totally recommend. Great strategic location.

My partner and I had the best experience at this hotel. It was an amazing and relaxing vacation. We were fortunate that it snowed and our large windows overlooking the mountain took our breath away. The staff were extremely kind and accommodating. And the breakfast was so tasty, and my partners favorite part of this hotel. We also felt that the location was amazing as our favorite part of the mountain to ski and backcountry. We can’t wait to come back again soon!