InTown Suites Extended Stay Atlanta GA - Snellville

Good location and price! Customer service was great in person!

The fact that they took a portion of payment several days in advance and that when I requested an early cancellation for our 3rd night stay within 24 hours on the last night of a 3 day stay they would not refund the last nights stay!

Nothing

Everything doesn’t replenish towels. Had a visitor and they stated there were too many ppl in the room.

Nothing

Everything

It’s in a good location. It’s close to everything.

This is actually about my fourth time staying and this time the smells are overwhelming before I booked my suite. I went to two other rooms that smell absolutely disgusting of urine, alcohol and smoke. Just because someone doesn’t pay premium prices don’t mean the rooms have to be totally outdated tiny tiny microwaves . The room occupancy is totally different from the Internet rules. The staff was overly nosy and rude.

Nothing.

False advertisement. I was under the impression that I would be staying in a studio like room. All of the photos on booking.com was displayed similar so I kept it simple. Standard room . There was no actual table the “table” was connected to the wall. The cabinet doors off the henges. Countertops stained and look dirty. Complimentary plastic cups were washed with soap and water wrapped back in plastic and placed on the sink to look new. No pots or pans as displayed in picture. Small refrigerator because that’s standard which isn’t displayed in advertising. You have to buy your own toilet paper. House keeping doesn’t clean the room until you check out they told us to buy a broom.. they only give one room key so if you lose it or lock yourself in the room they’ll give you another key but after that you have to pay $10 for a 3rd.. the doors to the rooms look cracked but it’s actually closed . I’ve stayed in extended stay hotels before this by far was the worst experience ever. If was able to cancel the reservation and get a full refund when I arrived I would have done so. False advertisement, poor commodities, no hospitality. The lady at check in even stereotyped me and said I’m too quiet to be from New York. She did give me two room options and neither room was better than the other.