InTown Suites Extended Stay Atlanta GA - Snellville

Clean

it was advertised for a newer, revised trim. However, we were given the older room, which smelled like mold and cleaner. It was not as updated as we thought it would be. They did not charge us correctly upon arrival based on what our balance was supposed to be it’s been an effort to discuss this with them as they are not budging on what they say it should be, even though it does not comply with what hotel.com sent in a confirmation.

Looks nothing like pictures half is a shelter and they don’t tell you this

People staff didn’t look like pictures

We were charged for an upgraded room when only the floor was upgraded. The bathtub and sinks were awful!! The staff needs customer service training!! There were roaches crawling around also. Will never go back there!!

The room was on the small side but had everything needed. Had to leave 4 days prior than expected and they refused to refund the cost of the prepaid last 4 days, even though checked out before 11 am. No refund wording was in the contract, but still annoying.

I stayed for two weeks and the price was great. You had to was your own towels and rags but that wasn't a big deal. I liked the onsite laundry facilities. All of the workers were nice. The one person I dealt with Brina Thomas was very nice and helpful.

The rooms are very small. The beds are very uncomfortable for it being a extended stay. The bathroom is small and old, alot of rust. The kitchen is small, and frige is small.