Aspen Mountain Lodge

Decent property Helpful staff

I was in aspen for a wedding this summer----this was one of the recommended hotels---- the rooms were so bad, we left immediately--- its a VERY TIRED property and we had a room on the 4th floor---but the elevator only goes to 3--and no one was there to help--- the air conditioner blew directly onto our bed-- and the bathroom had mold in the corners--- the sliding glass doors didn't connect properly--i cant imagine the cold air leakage in the winter--- i would never stay at this place--- and when we left--they said they'd refund our deposit--which they never did-- i heard the new owners may tear it down and rebuild---lets hope so!! the staff was very apologetic--I felt very bad for them

Staff was friendly, professional, and helpful. The 1st floor common area is very inviting with a fireplace and free books to read. The room was clean and had everything you would expect from a standard hotel room. This was my second stay with this hotel; a hotel that has free breakfast. I stayed almost a year before to the day, and the breakfast options then were better than this year. But the options they did have got the job done. There are a limited number of parking spaces, and they’re a bit tight, but I was usually able to find one. The one time I didn’t I had no problem finding street parking adjacent to the hotel. Overall I had a very pleasant stay in this hotel, and I intend to be back again for next year’s trip to Aspen.

I don't want this to happen to anyone else. I checked into Aspen Mountain Lodge on Aug. 16 while they were in the process of switching their reservation system to Vacasa. I was charged the balance due on my room (after the initial deposit) on Aug. 16 (three days before I checked in). Upon checking in on the 19th I was charged the exact same balance again, a duplicate charge. For the last month and a half I have been trying to get a resolution from Vacasa and/or Aspen Mountain Lodge. There is no one answering the phones at the property (the front desk manager quit while I was there) so I'm not able to reach anyone at the property (even though have left several messages). I have contested the charge with AmEx and they are hopefully taking care of it but Vacasa is saying they're not responsible and Aspen Mountain Lodge apparently has no employees. It's a nightmare, $1300 basically stolen from me and can't reach any human beings. Do NOT let this happen to you, don't stay here!

Gnats in the bathroom, only got housekeeping once during 4 days. Onto saw someone at the front desk once during our entire time and that was at check in. They have a communal door key at the desk that anyone can use to get into any room if your key doesn’t work

Totally disinterested receptionist didn't even acknowledge us as we came and went. Breakfast wasn't worth the walk to it, only one bagel out and cheap cereal nothing else. The room was tired but OK. Location was a short walk to Aspen but the swimming pool was next to the very busy noisy road and tiny.

My daughter and I enjoyed our 1 night stay. We loved being able to walk to town for dinner and the next morning. It was only 8 min away. The cost to stay was high but being so close to town really helped.

Modestly priced and quiet. A few blocks from the busy areas of shopping and restaurants. Right on the bus route.

Great little hotel with a great breakfast. Parking is a little tight but for the price you can’t beat this hotel people are wonderful I would definitely come back

The property was well located and convenient to Aspen restaurants and gondola area. Good breakfast. Very nice staff. Only downside is that there is no elevator and there are stairs going into the hotel. We were on the fourth floor in a lovely room with a balcony, but had to lug all our bags up several flights of stairs.