Roami at Hotel Astor

Too old and unclean. No body attend to you when you need it. The area has a lot of places near but i felt insecure

It was easy to access the room and there was someone to ask questions and get help .

No staff, no service, no parking, poor air conditioning, poor hot water availability. Not a fan.

Nice location. The sink in the bathroom was always overflowing. The door pad to the apt had old batteries making it a challenge to open. The door pad to the building failed so I had my code changed.

Really nice hotel. Staff is very firendly and available anytime you need something.

The sink in the bathroom is clogged waiting a while after brushing and clean up. Very nice quiet place

Nice… could much better

We stayed 11 days to celebrate NYE. The room was HOT & often reached 89⁰F. The air conditioning didnt work. There was no lobby person. In 11 days we saw 1 person on day 3. He stated that someone was on their way to fix the air. 2 days later I called again and they said that it wouldnt be fixed. They locked my room and stated that my room was switched. I stood in the hallway for an hour at 11PM locked out. Ultimately the room was half the size on the 3rd floor, old stairs & no elevator. I elected to stay in my original room and was promised another room there or in another hotel. We attempted to sleep with the window open but the heat and humidity was unbearable. We woke up throughout each night to splash cold water. I was startled when I walked into the restroom & my daughter was sleeping on the floor because the tile was cool. On day 9 EVENING I received a call from Roami bc they had a room the same size as ours. We moved and all went well for TWO of our 11 day nightmare. I was beyond upset & was only then offered a $200 refund of the $2k paid. I then received a text that they were glad to make things right for me. I responded with a text detailing the horrible service & that things were NOT made right. Overall: The room was clean. The space was nice. The location is amazing. The grounds need maintenance. They need a person at the lobby. We were locked out for 7 of 11 days & depended on people to open the front door. Would NEVER STAY THERE AGAIN!

Everything is good aside from communication. There’s no front desk so you have to call in which no one answers the phones. 6am an alarm going off they said they’d send someone over or I’d have to wait until 9am when they have cleaning people come in. My check out was 11am and the alarm was going off until about 9:45 am.

This property does not look like the pictures. The air conditioner was not working properly for the last couple days of our stay. Pool was open but we did not use. Location is excellent. If you are just looking for a place to crash you are good. If looking for comfort this is not for you. We stayed for 6 nights.