Crabwall Manor Hotel & Spa

Big room

Old and dated in need of repair , staff not welcoming

I liked the character of the place. The staff were friendly. Comfortable beds. Nice bathroom. Easy to access.

I thought it could do with a bit of TLC, the paintwork and some of the finer details could've done with updating to stay up to date and fresh looking. The bathroom showed some clear signs of age and lack of care with tiling and paintwork.

Nothing.

Do your self a favour and stop anywhere else but here. We booked two nights in a superior double room with breakfast and honestly its the worst hotel experience I have had in my life. Starting at check in, we arrived a little early and I understand check in is at 3 however in the 100s of hotels I have stayed in my life I have never been made to feel like such an inconvenience for being early. I then came back at the time they told me to be greeted once again in the same manner. The member of staff who had already made me sign the check in form made me do it all over again and we were never informed of anything other than the time of breakfast. We the get our room key, on the way to the room there are multiple unsettling stains on the carpets, we finally get to the room and the first thing that hits you is the heat, unbearable heat, it felt like the inside of an oven, then you look around the room and you see the carpet is coming away from the floor and the only air you can get is from a window the size of a stamp that opens maybe 3 Inches if your lucky. We have a night of suffering hell in this oven of a room on what I can only describe as the most uncomfortable bed I have ever lay on in my life, I woke up in the middle of the niaht to nearlv throw up due to the heat barely keeping my food down. We decide to get some breakfast and get out off the hotbox of a room only to not be greeted by anyone at breakfast and have to seat ourselves and try and find where the breakfast is however after opening the warming trays we find some scabby burnt bacon, some half cold fried eggs and some dry scrambled egg, no juice left and a few bits of fruit as well as a couple of crap aldi pastries We go off to get away from the hotel and come back on the evening, I went to the bar as its a friday night in hope of a couple of drinks however im then informed due to a event being hosted there I cant have a drink as the bar is busy with the event.

Room was spacious and clean. Parking was good. Some of the staff were friendly. Building looks amazing. In a lovely countryside area with lovely view.

On arrival main receptionist was rude made us wait while he took a personal call. The temperature was 34 on Saturday the rooms were uncomfortably hot. There was no air conditioning just a fan that was not enough for such a large room. We asked fir adfitiobsl fan to jo avsil. Ceiling had obviously leaked with a big broken stain on. To complete the awful visit there was a wedding being held. We asked if we could sit amd eat somewhere inside. However because of the large amount of guests there was no space left We were told we can dit in the car park where the picnic tables were. I asked for explanation twice from the manager and has yet to even contact me. I wont be using either booking.com or this hotel. This was meant to a present for my partner for he birthday but heavily spoilt the experience.

Do your self a favour and stop anywhere else but here. We booked two nights in a superior double room with breakfast and honestly its the worst hotel experience I have had in my life. Starting at check in, we arrived a little early and I understand check in is at 3 however in the 100s of hotels I have stayed in my life I have never been made to feel like such an inconvenience for being early. I then came back at the time they told me to be greeted once again in the same manner. The member of staff who had already made me sign the check in form made me do it all over again and we were never informed of anything other than the time of breakfast. We the get our room key, on the way to the room there are multiple unsettling stains on the carpets, we finally get to the room and the first thing that hits you is the heat, unbearable heat, it felt like the inside of an oven, then you look around the room and you see the carpet is coming away from the floor and the only air you can get is from a window the size of a stamp that opens maybe 3 Inches if your lucky. We have a night of suffering hell in this oven of a room on what I can only describe as the most uncomfortable bed I have ever lay on in my life, I woke up in the middle of the niaht to nearlv throw up due to the heat barely keeping my food down. We decide to get some breakfast and get out off the hotbox of a room only to not be greeted by anyone at breakfast and have to seat ourselves and try and find where the breakfast is however after opening the warming trays we find some scabby burnt bacon, some half cold fried eggs and some dry scrambled egg, no juice left and a few bits of fruit as well as a couple of crap aldi pastries We go off to get away from the hotel and come back on the evening, I went to the bar as its a friday night in hope of a couple of drinks however im then informed due to a event being hosted there I cant have a drink as the bar is busy with the event. There is no fridge in the room so you cant even store a cold drink in the hell hole I then decided after the very unhelpful bar manager did nothing to rectify this situation to leave and head into Chester however on doing so we heard another set of discrunteled customers leaving and decided to demand my money back and go home. The poor lad on reception looked about ready to have a breakdown and had a waiting room full of other guests with issues. On asking for my money back he told me he needed a manager but they said they would be a while as thev were involved in the same event that ment we couldnt have a drink so I threatened to go make it public infront of this event of just how disappointing the experience was, seconds later someones arrived to give me my refund and get me out of there The place isnt a hotel, its a hovel, I imagine there a prisoner of war camps with nicer stand and more amineties. For the love of god do not stay here The only one thing I can't have fault with is the bathroom was quite nice.. thats it.

The location The breakfast The room was huge The separate bath and shower unit Free parking Plenty of wardrobe space and drawers if needed Very quiet The 2 seater sofa I asked for and was brought a fan as it was so hot upstairs which was helpful

Decor needs to be kept on top of. A hole in the wall next to the bathroom lamp, scuff marks, etc. There was dust next to the bed and sweet wrappers in a side drawer. Plus someone's phone charger had been left in the room so clearly not checked fully before next guest arrives. Not enough plug sockets! Those that were available were under a dressing table. Be great to have more plugs. Better signage for rooms. Took me a while to find my room as I was presented with several white fire doors all closed and thought I had taken a wrong turn however you just need to walk through the door in front to get to further rooms. A sign on that door would be amazing!