Chalet Kisseye by Zermatt Premium Apartments

The apartment was very comfortable and easily catered for our family of 4. everything that was needed for cooking in the apartment was there and worked well. The chalet is located at the top of the town but it is not an arduous task to walk there. The swimming pool was lovely and warm.

陽台景觀完美

在很陡很陡的斜坡上，走起來非常累⋯😅

Apartment was done to a good standard , apart from plumbing issues in one bathroom , all facilities were in working and good condition.

There is a big construction of a hotel or chalet ongoing only 10 yards from the property. Construction work started at 7:30 am for all the days we were there and carried on till 7:30 pm. It was very loud and noisy .Property did not mention this anywhere in the listing or in the communication to us and was not helpful in managing this when we complained .

Very nice and spacious property. The view was amazing! From both balconies we could see the Matterhorn.

We arrived at 3 o’clock instead of 5. The early access was denied, because we had booked through Booking.com. Had we booked directly with the property and not through booking.com, we could have entered the property early OR for a fee of $50 Each person had one towel and one hand towel for the entire stay. This included using the pool. When I asked for a second towel, I was told that the fee for one extra towel was about $25 per towel per person. I made it clear that I didn’t want to buy the towel. The answer was “You are in Switzerland “. The Chalet is a hike up the hill. I was aware that the house had lots of stairs, but I was not made aware that there was a road construction which didn’t let the taxi get closer to the Chalet. Therefore, we had to drag the suitcases quite a way up the steep hill. This took away lots of the enjoyment. I had to make the payment for the Apartment in Swiss francs directly to Zermatt Premium. The lady on the phone was very friendly, but the procedure was stressful.

My family were enjoy staying there . All the facility are there kitchen with full equipments ,swimming pool with privacy , Tv ,rooms with bathrooms,balcony with nice view and coffee machines.

Would not recommend this property for the following reasons: -Rude service. -Very late check in at 5pm and early check out at 10am. -Weird payment process where they request you send them a bank transfer and they refuse to charge your credit card on file with Expedia. -Rock hard beds - no one slept well. The appartment was nice and it had a fondue set. Overall, I think there must be better options in Zermatt.

The view was amazing, the accommodations were clean and comfortable, the pool was a great add!

The walk from the train station is long, and construction made it longer. There is an uphill climb that gets old but you sacrifice for the view.