Chalet Kisseye by Zermatt Premium Apartments

Brilliant view, good functionality, and clean. A few features could be updated (shower & glass lampshade) but can't complain for the price. Pool was also a nice extra to have. Payment was a bit unusual but all worked out, and customer agents were proactive. Would recommend :)

Absolutely beautiful views!

We couldn’t get into Zermatt due to avalanche danger. We therefore had to get a couple of days accommodation elsewhere. We waited 2.5 days and finally the train opened up in the evening of the third day but we had to stay in our alternative accommodation or sleep in the car, as things were so unsure. We were only being told info on instagram, which kept saying stay away from Zermatt. The owners didn’t care less and kept saying that we booked non-flexible accommodation. This was of course totally out of our control and they expected us to be just waiting, even though we had no indication of anything from the authorities. Basically, they just wanted our money and didn’t care about our wellbeing. We stayed there on the last night and drove hours but they not understanding whatsoever and didn’t care. Just kept repeating about claiming on our insurance and the fact we hadn’t booked flexible dates. The place was ok when we stayed there but their unhelpful stance just made things worse. Poor form and clearly care only about money

The view can’t be beat! Perfect spot to see the Matterhorn. It’s steep getting to the chalet with some stairs too. Don’t pack too heavy. It’s time for the bathroom to be renovated, but the unit has everything you need.

Absolutely everything. From the moment we started the booking process Tanja reached out and helped us through the booking process. It was also lovely to meet her when she paid us a visit whilst there. I think it is always a positive to meet the host. The chalet was clean and perfectly equipped. It was a true home from home. A nice sized bathroom, although we couldn't see the Matterhorn from our window there was still a lovely view. The bed was comfy, the kitchen was well equipped with all the things you would need to self cater. It was about a 10 minute walk down to the middle of Zermatt and about 10 minutes to the cable car station so in a perfect location. We honestly could not of asked for a more magical location to spend our time in Zermatt and also celebrate the wife's birthday. Thank you for helping us make such fantastic memories. We will be sure to return.

There was absolutely nothing not to like. Yes there is a steep path up to the chalet but hey you are in the mountains. There are steep paths everywhere. We would advise to get a taxi when you first arrive to get to the chalet. Then walk down to town once you are ready to explore. Once you have done it once it is an easy route to follow. Just turn right at the end of the path and head down the hill ( there is a path with steps on the first corner, use them and you will be halfway there). To get to the cable car turn left at the end of the path and follow the road. You will soon see the cable car station. Again just follow the path down and you are there. There are free buses but we honestly didn't use them once. I have put this NOT as any form of criticism but just as hopefully a bit of advice from our experiences. As I first stated we could not find anything we didn't like regarding our wonderful stay at Chalet Kisseye !! Thank you Tanja we hope to see you again sometime in the future.

Nice staff

Unfortunately there were groups partying and there was no one avoiding it. The nights where difficult to rest

The apartment was very luxurious. We all had our own rooms with our own ensuites. The views of the matterhorn were spectacular.

The climb to the apartment was horrendous. It wouldn't be suitable for older guests or people with mobility issues. We found ourselves going out to explore less because we didn't want to keep climbing back up to the apartment.