Central Park Reef Resort

The hotel is in a great location (if you like Barrio Barretto), right on the beach. It is one of the grander hotels in the entire area, with some unique features. This hotel could be great, but the staff ruined it for me. I had lots of problems and the staff always seemed apathetic. They never followed up to see if the problem was fixed or showed any sympathy and didn't communicate well. E.g., the wifi didn't work for many hours; I had to call many times and threaten to check out to get anything done. One day they forgot to clean my room and when I asked for housekeeping at 4:45 and they said they couldn't because it stops at 5 PM. The next time I tried to be proactive by calling at 2 PM to ask to clean my room. They said "sure" but nobody ever showed up. I called back two hours later but nobody answered the phone. I gave up. It really shouldn't be this hard. And so on. Other problems... If I ever left any food in the room, it would be swarming with ants a few hours later, even if the bag was tied. The room was missing a lot of amenities you'd expect at this price...they didn't have Kleenex, bathrobe, hand towel, or tea bags. Oh, and they wanted 50 pesos for some ice (unlike almost every other hotel I've been to). To be honest, I was happy to leave.

Excellent service as always!

Beachfront location and within easy commute to Olongapo and shopping Good hotel and excellent staff willing to help as needed As a wheelchair user it is sad that no hotels offer a specific bathing facility for the disabled The reef does have large walk in showers that I was able to use with a patio chair

Clean room | Quite | helpful staff

It's my second stay here, the hotel is a bit above my normal budget but I enjoyed my stay. The old reception staff from my last visit unfortunately were not working there anymore. As in my last review, I stated that the infinity pool at the top floor only opens at 4 pm which I really found a pity. The room was clean and the bed very comfortable. Only this time I did not have a bathrobe and slippers anymore. Which I had my last visit. Check in and out was smooth

The room and bathroom were clean two nice pools staff very helpful.

Anyone who travels around Asia knows that the number four is an unlucky number. It’s also well understood that the number 13 is unlucky. Well, I had room 413. I don’t like to write negative reviews. I really don’t. I’ll tell it like it is though. The people who checked me in Yes I say people rather than the professional staff, seemed rather offputting and unwelcoming. I was treated like I was checking in. Well no I wasn’t. I wasn’t treated like I was checking in for a bus because frankly victory liner bus service does a better job. They’re more professional. The room was broken. Damage the door frame to the bathroom, a leaking AC unit and a chair that was well worn up against the desk. If you could see the AC unit in action, it was quite impressive. If it was to fill a tank for water consumable water that is it would probably feed a family of 12 for a week after only one night stay. It was terrible. It’s a wonder that the floor hasn’t come up yet.

Everything was perfect as always when I stay there. The staff is great

Excellent customer service as always! Just need new beach towels. They looked old/worn out.