Hotel Clad

I would like to have more dinning options and transportation from public stations to direct access to the hotel. There is quite some walking distance from the shuttle station, it is not too friendly for guests to bring their own luggages up to the hotel from the outlet.

A storm hit on the days we visited Gotemba Premium Outlet mall. We were glad that we booked Hotel Clad which is next to the mall so we did not have to drive out again in the storm and yet able to enjoy shopping, food court and the amazing onsen facilities with many different quiet areas. It was really a shelter in the storm.

Misleading Room Description and lousy staff training. I had never been more disappointed and upset in my hotel booking and felt compelled to share with everyone how bad this experience had been for us. In sum, 1. I had booked 2 x Twin Rooms and “1 x Twin Room from Triple” (yeh, that’s the exact description listed in Expedia). It was cleared listed that the “Twin Room from Triple” has an additional sofa bed, compared to the Twin Room. 2. One would assume this is why it costs more than a Twin Room. I also indicated I am booking this “Twin Room from Triple” for only 2 travelers. I had wanted this additional sofa bed for more luggage space. 3. Upon checking in, all 3 rooms were exactly the same! According to the hotel, there isn’t room type listed “Twin room from triple” so it baffles me why did I have to pay ¥6000 for a twin roomn meant only 2 travelers. Neither the hotel nor Expedia could give me an answer! 4. My best advice moving forward-blacklist! The hotel staff wasn’t at all willing to do any service recovery and neither could Expedia customer service explain to me why I had to pay more for a room that is wrongly listed. Upon checking out, even though I have already pre-paid all our rooms, a male staff insisted that I can’t drop my room card into the self check-out box even though the rest of the guests did. If it is not pure discrimination, I don’t know what is.

We booked this hotel solely for the Mt Fuji view, so loved that we had a good view from the reception, our room, at the onsen and even while shopping at the outlets. The room was clean and comfortable, and I most appreciated the rain shower. There were limited dining options on the property though you could head to the outlets for more food choices or order in via UberEats. Parking onsite was very easy and convenient.

Mt Fuji view everywhere

Near premium outlets

Everything is excellent

Staffs are professional and helpful. Good view of Mt Fuji and reasonable price with good amenities. Liked the resting area outside of public baths a lot.

One of the favorite hotel. Unexpectedly good standard.

love the hot spring and dinner