Mane Hariharalaya

Good view and pretty villas.

Hospitality was not great as it was short staffed. Facilities could have been improved.

The villas were great and the environment of the hotel itself was good.

Short-staffed, there was no personal butler. The free food included in the package were not tasty and did not have a large variety. It didn’t feel like a 5-star hotel. The shower soaps/shampoos provided in the room were used and not new bottles.

The villas.

Short-staffed. The experience was not so great. We joined their NYE party and it was lacking and not exciting. Food could have been improved. No personal butler

The beds were comfortable and the villa spacious.

We cut our trip short by 3 days and moved to another hotel. Facilities and grounds were rundown, shabby and felt like a ghost town. Worst of all there were broken boards with rusty nails sticking out surrounding our private pool which was covered in algae, our bar fridge was empty and didn’t work. There was no butler as specified on the website. Worst of all, when we tried to cancel our remaining three nights they tried to charge us $600 for a New Year’s Eve party they told us was free with the stay. Feel extremely upset about the whole experience and ended up paying over 1k for one night with all of the issues mentioned above.

Ausence of Maitenance, looks better in pictures, we asked for a room of 3 and my daughter needs to sleep in a mattress on the floor

Very quiet country setting. Staff hardworking and accommodating. Limited amenities. Limited staff. More isolated. Poor access to attractions, shops, restaurants. No working in-room phone. Spotty WiFi. Water not working.

This is an absolutely pristine property with very spacious villas in an amazingly quiet environment. The team is trying to support you throughout the journey including their own tuk-tuk service. Expect hand carved bedframes and fully renovated wooden farmhouses wonderfully preserving the spirit of rural Cambodia

Given the ultra high price point, particularly for Cambodia, the team still has quite some challenges with English, the bathrooms are okay but not on the level of luxury you might expect. There was only minimum staff when we visited the place instead of a team of highly engaged associates as you see in international luxury properties.

Privacy and a great landscape in the city.

Do not book with this property group! Two days before I was scheduled to arrive, I received an email stating that the property was closed for “urgent renovation.” I was then told that I would be moved to a different property in a downgraded room. They did not offer to make any kind of recompense; when I inquired for an airport pickup they actually had the gall to tell me that there would be a charge! According to other reviews, they have apparently pulled this nonsense before. Avoid!!!

I really liked the rustic stay. Villas far away from each other that we could all feel like we are properly separated from other guests. I also liked that there was so much nature around us; waking up to the jungle sounds was an exceptional experience. Our personal assistant, Anita was ready to help us make our stay memorable and relaxing. A nice personal touch.

The rice paddies had just been harvested when we got there I think, and so our villa was looking over swampy areas. Not as picturesque as the pictures let you believe. If there is some constructive feedback I can offer to the management: spend some time figuring out what elements of the offered service you can make automatic (I personally believe a 5 star hotel should have rooms made up, floors swept, linen changed, pool cleaned automatically; guests shouldn’t have to ask). I also think that the food situation needs urgent review. Our meals were almost always late, although I appreciate the staff bringing them to us; the food quality and quantity varied greatly; food order was also often wrong. And variety was pretty limited.