Bertram Inn at Glenmoor

This property needs updated and repaired. The first room they put us in, the toilet didn’t work. They moved us to another room, and told us it was the last available room, the air conditioning didn’t work in the second room. When we let the staff know the air wasn’t working, no apology or offer to compensate us in any way. The front desk staff was explaining to each guest that checked in that the locks on the room doors were difficult to work, and how to get into the rooms. I heard multiple people asking for assistance to get into their rooms. The Bertram needs to invest some money in updating the basics of the facility. There was a charge for parking, and the parking lot was clearly older, faded parking lines, dimly lit, no assigned parking. The check in staff were friendly and helpful at arrival.

The Bertrand Inn is a beautiful hotel on an even more beautiful property. Our rooms were clean and we had a great view. The staff was very friendly and accommodating as well. There are many amazing amenities that come with staying at this hotel including the large pool, hot tub, tennis, etc. Our only two minor complaints were that the beds were just a little too soft for our liking and that there was a pretty loud party with raucous music playing out by the pool until almost 11:00 pm. Other than that we had a fantastic stay and will definitely be back in the future!

Very nice

landscaping

Unique and interesting. Beautiful property. So much better than staying at a chain.

It was very out dated. No plugs for the tub. Food was expensive and the room need new everything.

We only stayed overnight, but it was what we needed after a long day. It was quiet, and there was room four out dog to walk around. Loved the history of the place also. Staff was very friendly & helpful. We would stay there again.

It is a safe and beautiful place to stay.

Don

Very nice place. Beautiful grounds. Very nice staff. Only down side is lighting.